Casual On-Call Pastoral Support

Ngā kōrero mō te tūranga – About the role

We are seeking a reliable and responsive staff member to provide casual, on-call pastoral support for our Tauranga student accommodation facilities — Selwyn Street Studios and Durham Mews Apartments.

This role plays a critical part in ensuring the wellbeing and safety of residents by providing after-hours support when the Residential Life Manager is unavailable. While you are not required to remain onsite, you must stay within the Tauranga area during your rostered weekend and be available to respond promptly to any incidents or concerns.

You will act as a key escalation point for student welfare matters and critical incidents, ensuring appropriate communication with University staff and external services where required.

This is a casual position based in Tauranga, with weekend on-call responsibilities. The weekend shift period commences at 4.30pm on Friday evening and continues through to 8.30am on Monday morning. The University’s has an on-call payment per day, and an hourly rate for any actual hours worked over the weekend period.

For more information or a confidential conversation on the role, please contact Residential Life Manager, Rachel Wikeepa, at rachel.wikeepa@waikato.ac.nz. All applications must be submitted through the online portal; emailed applications will not be accepted.

Ko wai koe? – Who are you?

You are a calm, dependable professional who can respond effectively to a range of student wellbeing situations. You understand the needs of university students and are confident managing sensitive situations with discretion and care.

You will also bring:

• Current employment with the University of Waikato and based in Tauranga
• Experience working with university students or in a support/welfare role
• Strong interpersonal and communication skills
• The ability to respond to incidents calmly and appropriately
• Availability to be on-call during weekends and remain within Tauranga
• A current First Aid Certificate (or willingness to obtain)

Experience in a supervisory or leadership role is advantageous.