"Administrative Assistant - Registrar's Office"

Lake Forest College seeks a full time Administrative Assistant to manage daily operations for the Registrar’s Office, perform a wide range of administrative and office support activities, and serve as the office’s initial point of contact for students, faculty, staff, alumni, and other members of the public. 

Job Responsibilities

• Process all registration, add/drop requests, withdrawals, including first-year studies (FIYS), independent study & theses, internship placeholders w/a manual transcript note, and waitlist management requests from faculty during registration closed period.
• Send communication to students about important dates in academic calendar.
• Send communication to request batch registration rosters (Education and Music) and update records.
• Set up form flow start and end dates for each term (Pass-No Pass, Withdrawal, Reversion).
• Resolve student registration problems, concerns, and questions.
• Conducts accuracy checks for all enrollment updates.
• Process incoming requests for current and former students, including enrollment and degree verifications (FormFlow & Clearinghouse), transcripts (Parchment), name/demographic change, grade changes, Pass/No Pass reversions, and course audit).
• Process additional form flows (FFC Retroactive, FFC non-credit application, FFC non-credit project completion, FFC sum of fractional credit completion, Expected Summer Graduate Commencement Participation form).
• Process all program transfers (Major, Minor and Assigned Advisor requests).
• Process Leaves of Absence and Withdrawals (LOA/WTHDs) and re-entry requests.
• Process Academic Probation (On/Off/Continued) determined by the Progression Committee.
• Monitor holds, time conflict and over enrollment on student records.
• Serve as frontline resource for visitors, answer questions, direct inquiries as appropriate.
• Answers incoming phone calls or voicemail messages.
• Respond to Registrar's inbox email communications in a professional manner with strong writing skills.
• Drafting correspondence related to registration and student records.
• Digitization of archived records.
• Adhere to college policies and FERPA guidelines.
• Send communication to prospective graduates regarding diploma name and address.
• Process diploma name and address changes, submit duplicate diploma orders and prepare diplomas for mailing.
• Assist with managing Course and Advisor Evaluations.
• Assists with training student worker on front desk coverage, degree audit assistance, data entry, paperwork processing and other tasks as assigned.
• Work on special projects as needed.

Qualifications

• Associate degree at minimum; bachelor’s degree preferred.
• Three to five years of office experience required; Experience working at a college/university preferred.
• Excellent organizational skills, orientation toward detail, ability to maintain the highest level of accuracy.
• Ability to work independently under general supervision.
• Strong interpersonal and communication skills with the ability to communicate effectively, both orally and in writing. Ability to work effectively with a wide range of constituencies in a diverse community, and the ability to foster a cooperative work environment.
• Strong knowledge of all standard computer applications, including Microsoft Office products, with advanced level skills in Microsoft Excel as it applies to data management.
• Proficient with technology-based communication mediums such as Teams or Zoom.
• Familiarity with and/or ability to learn to use student information systems software and website management software. Comfortable using and learning new technology/software.

Application

To apply please submit a cover letter and resume via e-mail to: registrarsearch@lakeforest.edu

Lake Forest College embraces diversity and strongly encourages applications from women, members of historically underrepresented groups, veterans, and individuals with disabilities.