"Microsoft and Citrix Technical Consultant"

Job no: 0046569

Location: Parkville

Role type: Fixed-Term - 12 months

Department: Business Services

Salary: UOM 6 - $96,459 - $104,413 p.a. 17 super

• Offer technical support and resolve issues related to Citrix endpoints via our ticketing system.
• Great opportunity to develop your skills further & provide excellent end user support.
• Brilliant benefits and a flexible hybrid work environment! 

About the Role

This is an exciting opportunity for an experienced Citrix Support Consultant to provide expert technical consultancy and manage Citrix-related incidents and service requests, ensuring business continuity and high client satisfaction.

Your responsibilities will include:

• Provide technical support and troubleshoot issues related to the Citrix endpoints raised through our ticketing system.  
• Provide support/consultation for relevant staff, instrumentation, clinical and lab hardware including 2nd level support/procurement for devices and software installs.
• Deliver a positive and helpful customer experience throughout the support process. 

Who we are looking for

Who has a customer-focused approach, demonstrating empathy and a deep understanding of customer needs and concerns. You will have excellent analytical and problem-solving abilities, combined with creative thinking and adaptability to new challenges.

You will also have:

• A relevant formal qualification, or a blend of qualifications and relevant experience required by Digital Workplace Services.  
• Strong Citrix support and problem solving skills.
• Expertise in Citrix systems to clinic administrative and technical managers. 
• Proficiency in Windows Operating Systems (Windows 10, 11) and a variety of software applications. 

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Business Services

Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.

What we offer you!

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.  

Be yourself

The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!

If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Mick Powar via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.

Position Description

Advertised: 19 Aug 2024 12:05 AM AUS Eastern Standard Time

Applications close: 02 Sep 2024 11:55 PM AUS Eastern Standard Time