& Dispensary Operations
Manager
Primary Purpose:
Under the general supervision of the Director of Clinic Operations,
provides leadership and management of Central Sterilization
Processing and Dispensing Operations, including personnel,
inventory, equipment, infection prevention practices, and
operational workflows. Ensures compliance with regulatory and
accreditation standards, supports clinical education and patient
care activities, and promotes operational excellence through
quality improvement, staff development, and effective resource
management.
University of the Pacific recognizes that diversity, equity, and
inclusion is foundational to the success of our valued students and
employees. We prioritize policy and decision-making that
demonstrates awareness of, and responsiveness to, the ways
socio-cultural forces related to race, gender, ability, sexuality,
socio-economic status, etc. impede or propel students, faculty, and
staff.
Essential Functions:
- Manage sterilization/dispensing staff to include hiring,
training, staff development, work distribution, performance
evaluations, scheduling, coaching, recognition, and corrective
action.
Coordinate staffing coverage for all sterilization, dispensing,
and inventory management areas and collaborate with clinical
managers to ensure efficient clinic operations.
Demonstrate exceptional customer service and establish service
standards for staff.
Participate in Infection Control, Clinic Operations, and other
assigned committees.
Plan, direct, monitor, troubleshoot, and evaluate
sterilization, dispensing, inventory, and instrument tracking
operations.
Ensure compliance with infection prevention requirements,
regulatory standards, clinic policies, and accreditation
expectations.
Supervise decontamination, high-level disinfection, packaging,
sterilization, storage, distribution, and inventory control
activities.
Develop and monitor quality assurance, competency validation,
infection prevention, and operational improvement programs.
Ensure adequate staffing, competency assessment, ongoing
education, and professional development programs are
maintained.
Oversee equipment maintenance, preventive maintenance
schedules, repairs, biological monitoring, and sterilization
documentation.
Maintain accurate inventories of instruments, supplies,
materials, and equipment and ensure inventory security and
accountability.
Administer electronic instrument tracking systems and utilize
operational data for reporting and process improvement.
Support student clinical education through training,
operational support, and compliance oversight.
Provide leadership in accomplishing strategic and operational
objectives of the School of Dentistry.
Perform other duties as assigned by the Director of Clinic
Operations.
Minimum Qualifications:
Knowledge of:
- Sterilization techniques and instrument reprocessing
workflows.
- Infection control protocols, standards, and regulatory
requirements.
- Advanced knowledge of dental instruments, equipment,
terminology, procedures, and materials.
- Electronic instrument tracking systems, inventory systems, and
barcode technology.
- Intermediate knowledge of Microsoft 365 applications including
Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
Ability to:
- Produce professional reports and correspondence.
- Utilize Microsoft 365 applications for reporting,
presentations, communication, and data analysis.
- Interpret operational metrics and implement process
improvements.
- Lead large teams across multiple service areas.
- Communicate effectively with faculty, staff, students,
patients, vendors, and leadership.
Experience:
- Minimum five (5) years of progressive management experience in
a dental, medical, hospital, or healthcare setting leading large
teams and overseeing multiple clinical, sterilization, dispensing,
or operational areas.
- Demonstrated experience with workforce planning, employee
development, scheduling, coaching, engagement, and performance
management.
- Previous experience working in central sterilization serving a
large-scale healthcare, hospital, academic dental, or healthcare
delivery system environment.
- Experience collaborating with clinical leadership and
cross-functional stakeholders.
Education/Certification:
- High school diploma or equivalent required.
- Current sterilization certification/license required from HSPA
or CBSPD
- Possession of a Registered Dental Assistant (RDA) license does
not substitute for the sterilization certification
requirement.
- Certification in Central Sterilization Management required or
must be obtained within twelve (12) months of employment.
Working Conditions:
- Position is full-time, 5 days per week, 8 hours per day.
- Occasional overtime required.
- Occupational exposure to blood borne pathogens may reasonably
be anticipated. Personal protective equipment will be provided to
reduce or eliminate exposure to infectious agents.
Preferred Qualifications:
Knowledge of:
- Dental management systems, instrument tracking technologies,
and inventory management systems.
- Advanced understanding of infection prevention, regulatory
compliance, and quality assurance principles.
- Experince managing Union team.
Ability to:
- Provide leadership and direction to staff and student
employees.
- Lead quality improvement and operational excellence
initiatives.
Experience:
- Experience supporting student clinical education.
- Experience managing centralized sterilization and distribution
services.
- Experience with large-scale instrument inventory systems.
- Familiarity with dental management systems and tracking
technologies.
- Experience developing training programs for students and
staff.
- Experience leading regulatory compliance, infection prevention,
and process improvement initiatives.
Education/Certification:
- Bachelor's degree in healthcare administration, Public Health,
Healthcare Management, or a related field preferred.
- Registered Dental Assistant (RDA) license preferred.
- Certification in Infection Prevention and Control (CIC),
Certified Healthcare Leader (CHL), or related certification
preferred.
Other:
- Experience and sensitivity in working with people of diverse
backgrounds and cultures.
- Demonstrated experience in advancing social justice, equity,
and inclusion in a university setting.
- Ability to engage and integrate culturally responsive practices
and knowledge in their work.
Physical Requirements:
The physical demands described here are representative but not
definitive of those that
must be met by an employee to successfully perform the essential
functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to
perform the essential functions.
- Requires standing during the majority of working hours.
- Requires lifting instrument baskets, supplies, and materials up
to 40 pounds.
- Requires movement of carts and equipment throughout clinic
facilities.
- Occupational exposure to bloodborne pathogens may reasonably be
anticipated; appropriate personal protective equipment will be
provided.
Hiring Range: $85,500.00 - $101,500.00 per year. We consider
factors such as, but not limited to, scope and responsibilities of
the position, candidate's qualifications, internal equity, as well
as market and organizational considerations when extending an
offer.
Background Check Statement:
All applicants who receive a conditional offer of employment are
required to execute a release and authorization for a background
screening.
AB 810 Misconduct Disclosure Requirement:
University of the Pacific complies with California Assembly Bill
810, requiring candidates accepting conditional job offers to
disclose any final administrative or judicial findings, ongoing
proceedings, allegations, resignations under investigation, or
appeals related to sexual harassment or misconduct within the past
seven years.
To apply, visit https://pacific.peopleadmin.com/postings/32933
je-4ffb4a160d42445f955a8cb90f99eba5
