JOB SUMMARY
The Certified Medical Assistant (CMA)/Certified Nursing Assistant (CNA) is a clinical professional who provides patient care within CMA/CNA scope of practice while supporting structured onboarding and operational consistency for newly hired staff. This role performs administrative and clinical duties in a fast-paced clinic environment while reinforcing documentation standards, patient throughput, and regulatory compliance.
The Registered Medical Assistant (RMA) is a clinical support professional who performs administrative and clinical duties within the scope of practice to support physicians and healthcare teams in a specialty outpatient setting. The RMA contributes to safe, efficient, and compliant patient care through accurate documentation, procedural support, and effective communication.
RESPONSIBILITIES
Certified Medical Assistant (CMA) / Certified Nursing Assistant (CNA) Responsibilities
Clinical Patient Care
- Assist patients by providing information, support, and professional customer service
- Verify patient identity, obtain medical histories, confirm visit purpose, allergies, medications, and vital signs
- Prepare patients for examinations and procedures, explain treatments, and ensure proper consents are completed
- Assist physicians with office procedures, injections, wound care, suture/staple removal, and post-operative follow-up
- Administer medications as directed by the provider and within CMA/CNA scope of practice
Training & Onboarding (Direct Hire Component)
- Support structured onboarding of newly hired medical assistants
- Reinforce clinic standards related to documentation, infection control, and workflow expectations
- Assist leadership in validating competencies and ensuring adherence to clinic protocols
- Promote accountability and teamwork within the medical assistant team
Clinical Workflow & Documentation
- Document patient care, communications, injections, and education accurately in the EMR (TouchWorks)
- Complete charge tickets and ensure documentation supports appropriate coding and secure record maintenance
- Facilitate diagnostic testing and prescription refill processes per provider direction and clinic protocol
- Manage administrative tasks including reports, patient communications, and daily clinical workflows
- Recognize and respond to patient emergencies according to facility policy
Safety, Compliance & Environment
- Maintain sterile technique, follow universal precautions, and comply with OSHA and clinic safety policies
- Clean and maintain exam rooms, equipment, and supplies; properly dispose of biohazard materials per protocol
- Ensure patient and staff safety, including safe transport and assistance with ambulation
Registered Medical Assistant (RMA) Responsibilities
Clinical Patient Support
- Verify patient identity and obtain medical histories, medications, allergies, and vital signs
- Prepare patients and exam rooms for procedures
- Assist physicians during examinations and office procedures
- Perform delegated clinical tasks within RMA scope of practice, including wound care, injections (as permitted), suture/staple removal, specimen collection, and patient education
Documentation & Workflow Management
- Maintain accurate, timely, and confidential documentation in the EMR
- Ensure documentation supports appropriate coding and charge capture
- Manage prescription refill requests and post-operative follow-up communication per provider direction
- Document patient communications and clinical tasks in accordance with clinic standards
Equipment, Safety & Compliance
- Maintain clean and organized exam rooms, equipment, and supplies
- Follow infection control standards, OSHA guidelines, and PPE requirements
- Ensure proper disposal of biohazard materials
- Assist with safe patient transport and mobility
Administrative Support
- Complete charge tickets and support coding processes
- Assist with clinical reports and task management
- Perform additional duties as assigned to support clinic operations
CHARACTERISTICS
Certified Medical Assistant (CMA) / Certified Nursing Assistant (CNA) Characteristics
- Demonstrates professionalism, reliability, and strong interpersonal skills
- Tactful, empathetic, and attentive to patient needs
- Demonstrates professional and effective communication in person and via phone
- Uses discretion, sound judgment, and maintains confidentiality
- Establishes credibility with physicians, staff, and patients
- Organized, resourceful, able to multitask, and takes initiative
- Committed to quality improvement and operational consistency
- Collaborates effectively within a multidisciplinary clinical team
- Maintains a professional appearance and demeanor
Registered Medical Assistant (RMA) Characteristics
- High energy, professional, and patient-focused
- Strong interpersonal and communication skills
- Maintains confidentiality, discretion, and sound judgment
- Organized, adaptable, and able to multitask effectively
- Team-oriented with a positive attitude and initiative
- Well-groomed and represents the clinic professional
QUALIFICATIONS (CMA/CNA)
- Graduation from an accredited Medical Assisting or Nursing Assisting program
- Current Medical Assistant (CMA) or Nursing Assistant (CNA) credential in good standing
- Current Basic Life Support (BLS) certification
- Minimum of 1–2 years of clinical experience preferred
- Knowledge of infection control, sterile technique, and clinic-based health and safety precautions
- Ability to use and apply medical terminology accurately
- Demonstrated understanding of clinical workflows and documentation standards
- Strong communication skills with patients, providers, and staff
QUALIFICATIONS (RMA)
- Graduation from an accredited Medical Assisting program
- Current Registered Medical Assistant (RMA) credential in good standing
- Current Basic Life Support (BLS) certification
- Knowledge of infection control and sterile technique
- Proficiency in EMR systems and clinical documentation
- Strong understanding of clinical workflows
- Clear and professional communication skills
PHYSICAL REQUIREMENTS
- Sitting: Occasionally
- Standing: Frequently
- Walking: Frequently
- Carrying/Lifting: Occasionally (up to 35 pounds)
- Stooping/Kneeling: Frequently (CMA/CNA) Occasionally (RMA)
- Other: N/A
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