Ø  Consistently take the time to be courteous, pleasant, and personable in all interactions.

Ø  Take the initiative to learn about the Residents, understand their needs and limitations and still encourage and support them so that they can reach their highest level of potential.

Effectively carry out the assisted living service agreement that is designed to meet the individual needs of the Resident.

Ø  Be knowledgeable of basic services that are provided within the assisted living licensure.

Ø  Get to know each Resident as a person so that daily routines and activities are tailored to meet their individual needs and choices.

Demonstrate a consistently positive, respectful, and professional attitude with staff, Residents, Residents’ family, and community members.

Ø  Look for ways to grow and expand your knowledge so that you can continually improve your personal and professional performance.

Ø  Take responsibility for quickly resolving issues or conflicts with other team members.

Ø  Maintain confidentiality concerning the Resident’s lives and display respect for the Residents and their property.

Maintain professional and personal standards that will continue to create the facility’s reputation for excellence.

Ø  Display professionalism in dress, conversation, and body language.

Ø  Conduct yourself in such a way that you will always be proud of what you have done and spoken.

Ø  Be flexible and open to change while having a curiosity and willingness to learn new things, offer suggestions and evaluate different ways of doing things.

Ø  Be respectful of differences in people and become a positive advocate for the facility both at work and in the community.

Ø  Report any safety concerns immediately and be proactive in promoting environmental health and safety.