Change Manager

Job Description

Required Qualifications (as evidenced by an attached resume):
Bachelor's degree (foreign equivalent or higher). Four (4) years of full-time experience supporting or leading organizational change management initiatives, transformation programs, or project-based change efforts involving process, technology, or organizational change. Experience supporting stakeholder engagement, communication planning, or change adoption initiatives.

Preferred Qualifications:
Advanced degree (foreign equivalent or higher). Prosci Change Management Certification or Certified Change Management Professional (CCMP). Experience working within higher education or state institutions. Experience supporting large-scale transformation initiatives such as ERP, HRIS, payroll, or enterprise system implementations. Experience conducting change impact and readiness assessments. Experience designing and delivering organizational communications supporting change initiatives. Experience supporting training programs or organizational learning initiatives. Experience developing metrics and reporting to monitor change adoption and organizational readiness. Experience supporting organizational change and process improvement initiatives within large, complex, or decentralized environments.

Brief Description of Duties:
The Change Manager will lead and support organizational change initiatives by developing and implementing change management strategies, stakeholder engagement plans, and communication efforts that promote employee readiness, adoption, and long-term sustainability. The Change Manager will partner with leadership, project teams, and stakeholders to assess impacts, support training and engagement efforts, monitor adoption metrics, and facilitate a positive employee experience throughout transformation initiatives.

• Strategy, Planning, and Communication: Develop and execute change management strategies supporting enterprise transformation initiatives. Conduct change impact assessments and readiness evaluations. Develop and implement change management plans including stakeholder engagement strategies, communication strategies, and adoption monitoring approaches. Develop and maintain change-related documentation including SOPs, workflow guidance, and knowledge resources. Design and manage change champion or change network programs. Design and deliver communication strategies. Develop executive-ready communications, presentations, and briefing materials. Collaborate with training teams. Support the transition of initiatives to operational ownership. Support a positive employee experience during transformation initiatives. Identify opportunities to improve processes, workflows, and operational practices.
• Stakeholder Engagement & Leadership Support: Identify and analyze impacted stakeholders. Facilitate collaborative stakeholder discussions, workshops, and feedback sessions. Coach managers and supervisors. Partner with project managers, HR teams, and functional leaders.
• Measurement & Continuous Improvement: Monitor stakeholder feedback, adoption metrics, and readiness indicators. Administer surveys, feedback mechanisms, and other tools. Recommend reinforcement strategies. Document lessons learned.

Other duties or projects as assigned as appropriate to rank and departmental mission.

Special Notes: This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. In addition to the employee's base salary, this position is eligible for $4,000 UUP annual location pay, paid biweekly. For this position, we are unable to sponsor candidates for work visas. Resume/CV and cover letter should be included with the online application.