"Chick-Fil-A Manager"

About the position:

The Chick-fil-A Manager is the senior leader in the Chick-fil-A restaurant at Millersville University, responsible for driving operational excellence, cultivating team growth, delivering exceptional guest experiences, and ensuring financial performance. This role partners with the Director of University Dining and Catering Services and the university to cast vision, execute business strategies and uphold Chick-fil-A's culture and standards.

Join Our Team at Millersville University!

Position Salary: $75,000-$77,000
Plus a generous benefits package designed to support your well-being and future:

• Comprehensive Health Coverage – Medical, dental, and vision insurance
• Group Life Insurance
• Retirement Plans – Choose from two excellent options
• Tuition Waiver – Invest in your education or your family's
• Paid Time Off – Vacation, sick leave, and holidays to recharge
• Full Benefits Summary(PDF)

Why Millersville?

Nestled in beautiful Lancaster County, Pennsylvania, Millersville University is a proud member of Pennsylvania's State System of Higher Education. We're known for:

• Strong student-faculty connections
• 70+ undergraduate and 24 graduate programs
• A stunning campus and vibrant community
• Outstanding job placement for graduates

With over 66,000 alumni across the globe, our impact is far-reaching—and growing.

Our Mission & Values:

At Millersville, we live by our EPPIIC values of Exploration, Public Mission, Professionalism, Inclusion, Integrity, and Compassion.

We are deeply committed to Inclusive Excellence—creating a welcoming, supportive environment where everyone can thrive. We believe diversity is a strength, and we actively seek individuals who bring unique perspectives and experiences to our community.

Equal Opportunity for All:

Millersville University is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to providing a workplace free from discrimination. Individuals from traditionally underrepresented groups are strongly encouraged to apply.

Required Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or a combination of education and relevant experience.
• Minimum of 5 years of proven leadership experience in a senior role within a high-volume QSR (Quick Service Restaurant) environment.
• Prior experience with Chick-fil-A systems or comparable restaurant operations.
• Demonstrated success in operations management, team development, and achieving financial targets.
• Experience managing a budget, forecasting, and financial analysis.
• Strong strategic thinking, decision-making, and execution skills.
• Excellent leadership and team management abilities.
• ServSafe Certification (current and valid).
• Experience enforcing policies and procedures regulated by federal, state, or local authorities.
• Excellent oral, written, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Demonstrated commitment to inclusive practices and experience working with diverse student populations.
• Valid driver's license.
• Successful interview.
• Successful completion of three required background checks.

Preferred Qualifications:

• Minimum of 5 years of proven leadership experience in a senior role within a high-volume Quick Service Restaurant (QSR) environment on a college campus or in another non-traditional restaurant setting.
• Experience managing a unionized workforce.
• Prior professional work experience in higher education.
• Bi-Lingual.

Special Instructions to Applicants:

• Ability to travel as needed.
• Ability to work flexible hours, including weekends, holidays, and extended shifts as needed.

Days Worked: Monday – Friday

Hours/Shift worked: 8:00 a.m. – 4:30 p.m. (hours may vary according to Chick-Fil-A operations)