Circulation and Access Services Supervisor

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. Please include in the cover letter your experiences supervising ongoing non-temporary staff. Please submit both the cover letter and resume as one file (due to system limitations).

The Circulation and Access Services and Divisional Library (CASDL) team helps faculty, students, staff, and visitors find and use our collections, services, and resources. As a Circulation and Access Services Supervisor, you will support student and staff employees in providing information, answering questions, and connecting patrons to the services the library has to offer. Like all members of CASDL, you will make our spaces, services, and collections welcoming, accessible, and safe for a broad community of staff and users. You will work with employees, providing daily support and collaborating with our unit's team of supervisors and managers to oversee scheduling, circulation, and training programs.

You will directly manage the work of at least two full-time staff members and collaborate in the supervision of a team of student employees. You may be responsible for building opening and closing. In the absence of a manager, you will be the highest-level staff member onsite in evening and weekend hours and may be the primary contact for the department in case of emergency. You will report to the Monday-Saturday Manager for Hatcher and Shapiro Libraries.

We encourage our employees to incorporate their backgrounds, skills, and life experiences into our work environment and to put our values into practice. Learn more information on our Library Mission.

Required Qualifications

• High School Graduate or equivalent combination of education and relevant experience
• 1+ years of experience in customer service work
• Supervisory experience including directing, training and evaluating full-time employees
• Willingness and ability to work a non-traditional work schedule including evenings and weekends

Desired Qualifications

• Working knowledge of an integrated library system
• An interest in supporting staff success and development in the workplace
• Experience in a non-traditional work schedule including evenings and weekends

The schedule for this position is Tuesday-Thursday, 7:45AM-4:45PM, Friday-Saturday, 9:30AM-6:30PM. This work schedule may vary during weeks that contain holidays or academic breaks and may be modified based on operational needs.

The University of Michigan offers a comprehensive benefits package including health, dental, and vision insurance, generous time off (24 vacation days per year, and 15 sick leave a year), matched retirement contributions with immediate vesting, professional development opportunities, and more. TIAA and Fidelity Investments' retirement benefits are available.

Physical Requirements/Work Environment

• This role regularly works in loud, bright, and busy conditions
• This role observes details at close range (within a few feet of the observer)
• This role communicates accurate information and ideas to users so they will understand
• This role continuously operates a computer and other office productivity machinery, such as a scanner, copy machine, and computer printer
• This role works in a stationary position at least 50% of the time

For questions about this posting or to request accommodations, please contact libraryjobs@umich.edu.