"Circulation and Computer Lab Manager/Staff Associate"

Job Description

Position Title: Circulation and Computer Lab Manager/Staff Associate
Department: Library
Supervisor's Title: Access Services Librarian

Collective Bargaining Agreement: This position is governed by the APA collective bargaining agreement.

Hours: 37.5

Salary Range: $70,000-$75,000, commensurate with experience.

Massachusetts College of Art and Design's Morton R. Godine Library is committed to upholding the mission of the College through free and open access to the library's collections and services. We connect the MassArt community and outside researchers to information that enhances the curriculum of the college and inspires curiosity and creativity. Our exceptional collections, dedicated staff, and welcoming space enrich MassArt.

The Circulation and Computer lab manager performs all circulation desk functions in the library as well as supporting and maintaining the computer lab located within the library.

Supervision Exercised: Student Workers

ESSENTIAL JOB DUTIES:

• Performs all circulation functions (charging/discharging materials, receipt of fines, processing overdue notices, patron record updates) and provides other front-line desk service.
• Provides reference assistance and assists patrons in locating resources.
• Opens the library as scheduled, ensuring compliance with facilities procedures and timely service to patrons.
• Assists Public Services Team with training part-time student employees in Public Services areas. Assists Access Services Librarian with patron database support.
• Provides computer lab technical assistance to patrons and instruction in use of hardware (such as scanners and printers) and software (such as Adobe Creative Suite and Microsoft Office programs).
• Trains other staff in assisting patrons with use of the computer lab.
• Installs, maintains, and performs troubleshooting for computer lab equipment and software and acts as liaison to the college department in charge of Technology.
• Creates and makes available documentation and training materials for using equipment and software in computer lab.
• Collects statistical data for public services operations.
• Collaborates on policy/procedure drafting and refining.
• Identifies and maintains general computer lab equipment and software as well as specialized equipment and software for patrons with disabilities.
• Trains patrons in use. Supports Access Services Librarian in creating and maintaining alternative texts.
• Acts as a liaison to the Academic Resource Center to coordinate college best practices for helping students.
• As part of the library public services team, participates in library planning and decision making.
• Works on special projects as established during library strategic planning and performs other duties as assigned.
• Assists with digital asset management projects in other divisions of the library (i.e. visual resources, archives)
• Serves as primary back-up for other public services support functions and secondary back-up for other library operations. Provide primary backup support for systems.

Promote the college's commitment to customer service by:

• Building effective partnerships with co-workers throughout the college by freely sharing appropriate information and providing assistance when needed.
• Ensuring optimum service to all internal and external partners in response to all requests for service and information.
• Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, learning needs, and roles.

Requirements

Qualifications Required:
Education: Bachelor's degree or equivalent years of experience.
Experience: Minimum of one year experience working in a library, preferably in an academic setting. Supervisory experience.
Skills: Familiarity with library resources (EBSCO Discovery), online library systems (such as FOLIO).

Qualifications Desired:

• Demonstrated accuracy and attention to detail.
• Flexibility that is appropriate for a work setting, with the desire to participate in collaborative problem solving.
• Strong interpersonal and communication skills.
• Strong customer service skills.
• Knowledge of the methods used in performing library research.
• Knowledge, experience, and organizational skills required to manage, maintain, schedule, and support hardware and software in a networked public-access Mac and PC computer lab in a library research, writing, and printing environment.
• Knowledge of digital repository and digital asset management systems.
• Knowledge of streaming media systems.
• Art and design background.

Additional Information:
Please note MassArt:

• Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship.
• Is not an E-Verify institution.

Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.
You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable documents please click here.
Comprehensive Benefits (does not apply to contractor/student positions): When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Please click here to view MassArt Benefits.
MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class. MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment. Please reach out to MassArt HR at HR@massart.edu or 617-879-7908 for general inquiries.

Application Instructions:

Resume and cover letter.