Circulation Paraprofessional

safe and service-oriented environment. The paraprofessional uses OCLC WorldShare to complete circulation functions and maintain accurate patron and item records. The position also supports student employees and contributes to smooth library operations through basic troubleshooting and coordination with appropriate campus partners when issues require escalation. This position entails a flexible approach to service, along with a commitment to other duties as needed.

Benefits of Working at Elon

As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

• 28 annual days off, including holidays and vacation.
• Immediate tuition remission for undergraduate courses
• Tuition remission for approved graduate-level courses after 12 months of employment.
• Retirement plan with an 8 percent contribution from the university.
• Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
• Free use of campus fitness facilities.
• Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.
• Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Minimum Required Education and Experience

Bachelor's degree in any relevant field of study and preferably relevant work experience particularly customer service experience based.

Preferred Education and Experience

One year or more of library experience is preferred.

A combination of education and experience will be considered.

Knowledge, Skills, and Abilities

Proficiency in Microsoft office programs is highly desirable.

Must have the ability and willingness to learn and use new technology.

Some experience in integrated library systems required.

Strong commitment to team building with a growth mindset.

Job Duties

• Circulation Desk and Patron Service: Staff the circulation desk and provide courteous, professional service to students, faculty, staff, alumni, and approved visitors.
  • Check materials in and out; place and manage holds; handle all aspects of interlibrary loans; process recalls and notices; and maintain accurate patron and item records in OCLC WorldShare.
  • Answer routine questions about library services, policies, spaces, and access, and refer research questions to reference librarians as appropriate.
  • Maintain routine statistics for library services and ensure accurate recording.
  • Apply library policies consistently and help manage patron issues while maintaining a welcoming environment. Participate in inclusive team building in the law library, law school, and University at large.
• Student Employee Guidance and Training: Provide day-to-day guidance, coaching, and training for student employees working at the circulation desk.
  • Model strong customer service, reinforce circulation procedures, and support accurate completion of desk tasks.
  • Communicate recurring issues, training needs, and process improvements to the Access Services Librarian.
  • Access Services Operations and Problem Resolution: Resolve routine circulation problems, including account questions, item status discrepancies, and basic policy exceptions.
  • Support common access services through problem-solving and assisting with occasional projects.
  • Maintain organized service points (desk area, supplies, forms, signage) to ensure consistent and professional service. Create, maintain, and update library documentation, including policies, manuals, and other operations materials.
• Collection Maintenance and Materials Handling: Shelve library materials, perform basic shelf-reading, and help maintain an orderly, accessible collection.
  • Assist with routine physical processing tasks as assigned (labeling, stamping, simple repairs) and prepare materials for shelving.
  • Identify damaged or missing items and route issues to the appropriate staff member.
  • Assist with weeding existing library collections. Participate in updating collections with looseleaf filings and pocket parts as requested.
• Basic Technology and Facilities Support: Maintain the library study room reservation system and update library hours regularly using SpringShare/LibApps platform.
  • Provide basic assistance to patrons using printers, copiers, scanners, and public workstations (for example: how to release print jobs, scan to email, clear simple jams when appropriate).
  • Troubleshoot straightforward issues using checklists or known fixes and promptly escalate to IT or Facilities for problems outside the library's scope.
  • Support library opening, including reporting building concerns and ensuring service areas are ready for use.
  • Perform regular job functions with the suite of Microsoft products, including Word, Excel, and Teams.
• Inclusive Excellence, Team Building, and University Participation: Participate in inclusive team building and events in the law library, law school, and University at large.

Special Instructions to Applicants

References will not be contacted prior to any interviews offered to applicants.

To Apply

To apply, visit: https://jobs.elon.edu/jobs/circulation-paraprofessional-elon-greensboro-campus-north-carolina-united-states