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Position Summary
The Claims Officer plays a key role in a specialised team responsible for identifying, assessing, quantifying and rectifying employee pay claims. The Claims Officer will work closely with the Claims Manager to support the investigation of pay claims, applies relevant industrial instruments and legislation, and contributes to the consistent application of remediation methodologies.
The role reports to the Claims Manager within the People & Culture, Quality and Compliance Team.
This role will:
- Review and investigate employee pay claims, including gathering and analysing relevant employment, payroll and supporting records.
- Apply established claim assessment methodologies, prepare claim recommendations, and assist in determining claim outcomes in accordance with UNSW’s obligations under its enterprise agreements, the Fair Work Act and other applicable regulatory instruments.
- Liaise with Payroll Compliance, Finance, Salaries and other stakeholders to support claim calculations and remediation activities.
- Communicate professionally and sensitively with current and former employees throughout the claims process, including managing claimant enquiries and requests for information.
- Manage administrative duties in relation to reporting on claims received, remediated and trends or broader compliance issues identified. Escalating complex or sensitive matters to the Claims Manager when necessary.
A person engaged is generally expected to have the following skills and experience:
- Relevant degree with experience providing advice on employee relations matters including conducting investigations into pay claims or equivalent competence gained through any combination of education, training and experience.
- Demonstrated consultation skills and proven ability to engage effectively with diverse stakeholders to achieve successful outcomes.
- Sound analytical and problem-solving skills and proven capacity to exercise initiative, discretion, flexibility and to be proactive in the development of robust solutions to problems.
- Strong written and verbal communication skills, with a high level of attention to detail for deliverables produced.
- Ability to apply judgement, creativity, and flexibility to generate new and innovative ideas and approaches and to solve complex problems.
- High level of experience working with a range of computer systems and applications, including Microsoft Word and Excel.
- Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
Additional pre-employment checks required for this position
- Nil
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:
- National and International Criminal history checks
- Entitlement to work and ID checks
- Working With Children Checks
- Completion of a Gender-Based Violence Prevention Declaration
- Verification of relevant qualifications
- Verification of relevant professional membership
- Employment history and reference checks
- Financial responsibility assessments/checks.
- Medical Checks and Assessments
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
The University reserves the right not to proceed with any appointment.
If you require any further information regarding the role, please Elin Michaj-Engelin via e.michajengelin@unsw.edu.au
To submit an application for the role, please do so via the 'Apply Now' button. Please note, no applications will be accepted via email.
Advertised: 09 Oct 2026 AUS Eastern Daylight Time
Applications close: