Clerk I, Student Rights and Responsibilities (HELPS Program)
Job Function
This position assists Student Rights and Responsibilities, specifically the Director, by interfacing with the college community through email, telephone, and in-person to provide the best support and customer service possible. This position will also be integral in the receipt, documentation, and response to College complaints.
Primary Functions
- Provide administrative support for the Director of Student Rights and Responsibilities
- Manage Student Rights and Responsibilities Outlook mailbox
- Maintain Outlook calendars, including acting as a delegate for the Director
- Process confidential and sensitive student disciplinary records, including dean requests and other background check information
- Receive and triage College-wide complaints in person, over the phone, via email, and through the formal Maxient Concern to Ombudsman form
- Assist students with next steps where there is an established process
- Document in Maxient the steps taken to support student complaints and their resolution
- Refer students to the Director, Student Rights and Responsibilities or the Associate Vice President of Student Development as needed
- Place and remove student holds in Banner
- Schedule student and judicial board appointments and hearings
- Organize and schedule required training with required attendees
- Coordinate technology for meetings and other events
- Provide Level 5 administrative support for the student conduct database
- Perform compliance and accuracy checks of the Student Rights and Responsibilities, Student Resources, and Student Consumer Information website
- Manage email and correspondence/phone calls independently
- Manage office operations, including ordering and maintaining office supplies and equipment
- Assist with the budget process, including budget creation, requisitions, etc.
- Coordinate travel arrangements and complete travel-related expense reports
- Serve as a resource for students, referring them to appropriate offices on campus
- Provide excellent customer service
- Provide timely and accurate information to faculty, staff, students, and applicants
- Hire, train, and supervise student workers as needed
- Handle incoming mail
- Other duties as assigned
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