Job Details
Classification Title: Student Services Technician
Salary Range: $5,229 - $6,284 Per Month
Salary Schedule Information: Click Here for Current Classified Salary Schedule
Job Title: Student Services Technician/Veterans Resource Center
Position Number: CCC555
Location: Cypress College
Department: CC Veterans Administration
Percentage of Employment: 100%
Months of Employment: 12 Months Per Year
Work Schedule: Monday- Friday, 8:00 AM - 5:00 PM (Schedule and shift are subject to change in accordance with department needs.)
About Us:
ABOUT US
Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students’ educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to enroll over 60,000 students and serve a population of over one million people, annually! Home to more than 2,600 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California’s premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest continuing education programs, North Orange Continuing Education.
The ideal candidate will share Cypress College’s commitment to diversity, equity, and inclusion. The Cypress College student body is incredibly diverse, with over 46% Latinx, 24% Asian/Pacific Islander, 16% Caucasian, 4% African American, and 0.18% American Indian/Alaskan Native. Students from over 30 countries join our International Student program every year. The College believes in creating an inclusive and multicultural learning experience where faculty and staff from diverse backgrounds can contribute to the development of our students.
Cypress College is ranked 3rd in the nation (among community colleges between 5,000 and 15,000 students) for the quality of faculty/teaching and 1st in California (out of 114) in the 2018 and 2020 Best Community Colleges report by Niche.com. Cypress College epitomizes an environment of academic excellence, underscored by our 53% completion rate, a full 7% higher than the state average. Whether it is vocational studies such as our T-TEN program, a collaboration with Toyota Motor Corporation which is ranked #1 in the nation, or academic programs, such as English and ESL, where the success rate of our students is 15% higher than statewide averages, Cypress College sets the benchmark for excellence. Cypress College is designated as a Hispanic Serving Institution (HSI) and was awarded a DHSI Title V grant in 2019, as well as named an Equity Champion for our support for Latinx transfer in 2021 and 2022. The college is also eligible for designation as an Asian American, Native American Pacific Islander Serving Institution (AANAPISI). Cypress College is proud of its many programs that serve our diverse student body, such as the Legacy and Puente programs. The College provides many avenues of support for our faculty and staff through networks that include the Latino, Asian/Pacific Islander, Black, and LGBTQ Faculty Staff Associations.
College employees are guided by the five core values of Excellence, Integrity, Collegiality and Inclusiveness, centered in Equity. We are a Guided Pathways institution, and our comprehensive Student Services programs support and enhance strategic goals related to access, retention and persistence initiatives on campus. In partnership with instructional faculty, our student services staff and faculty strive to implement innovative strategies to ensure all students succeed and experience a culturally relevant environment on campus.
Cypress College is an equity-minded institution, committed to ensuring all students are supported on their academic journey. We invite you to be a part of this celebrated and diverse community of learners where we put students first. More information can be found at www.cypresscollege.edu.
The Cypress College Veterans Resource Center (VRC) is the primary campus advocate for military affiliated students. In support of its students, the VRC provides access to essential student needs, information regarding VA educational benefits, academic counseling and advising, and on-site referral to on and off campus resources. The VRC’s main mission is to provide continued assistance to all military affiliated students during their educational journeys to help them remain steadfast and resilient in obtaining their personal and academic goals until the completion of their education degree or certificate of achievement programs at Cypress College.
What We Offer:
WHAT WE OFFER
- 100% employee medical premium coverage and a contribution toward dependent coverage (up to $11,620.58 for one dependent or $18,592.86 for two or more dependents annually)
- Fringe allowance to be used at employee’s discretion (up to $2,646.10 annually)
- Voluntary (Medical/Dependent Day Care) Flexible Spending Account
- $50,000 life insurance benefit
- Deferred Compensation Program (403(b)/457 plans)
- Retirement Pension Plan (CalSTRS/CalPERS)
- Abundant Professional Growth & Development Opportunities (Receive up to $3,500 annually)
- 20 paid holidays + Paid vacation
- Cumulative sick leave
- Flexible/Hybrid Work Program: 3 days in office/2 days remote (Management approval required; may vary by Department/Position)
- Summer schedule (exceptions apply)
- Receive Premium Pay for years of continuous service: From 5% at 5 years, up to 36% at 36 years
- District paid employee post-retirement medical (for those who qualify)
- Employee Assistance Program
- Environment that fosters diversity and inclusion
- Progressive and innovative culture
- Opportunity to participate in various Faculty & Staff Associations
Primary Purpose:
PRIMARY PURPOSE
This position is responsible for performing a variety of technical duties in a specialized area of Student Services such as registration, record maintenance, EOPS, adult education, disabled student services, student placement, and counseling services.
Essential Functions:
ESSENTIAL FUNCTIONS
Examples of essential functions are interpreted as being descriptive and not restrictive in nature.
Job Description:
JOB DESCRIPTION
Performs a variety of duties to assist students, instructors and the public; provides technical information and assistance regarding assigned specialized student service; explains guidelines and procedures; resolves complex problems involving applications, forms and records.
Processes of a variety of documents related to a specialized student service; verifies applications, forms and records for accuracy, completeness and compliance with program guidelines; updates records and other pertinent documents as appropriate; requests transcripts, records and other information to determine status of applications and forms; provides information to other educational institutions and agencies as requested.
Facilitates promotion and awareness of assigned specialized student service; coordinates distribution of informational forms and packages for orientations and workshops; maintains appointment calendar for student academic counseling, testing, orientations and various types of workshops.
Monitors student progress to assure program compliance; assists students in a variety of ways according to program needs; organizes student activities.
Maintains a variety of narrative and statistical records and reports related to program activities and effectiveness; provides information as directed; inputs data into computer database; performs clerical duties; answer phones.
Compiles and organizes data for statistical reports and surveys; reconciles data from various sources; prepares basic statistical reports as directed.
Trains and provides work direction and guidance to others as directed.
Maintains current knowledge of legal requirements, technological advancements and techniques used in providing student services.
Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.
Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events.
Performs related duties as assigned.
Working Relationships:
WORKING RELATIONSHIPS
The Student Services Technician maintains frequent contact with co-workers, counselors, faculty, students, various departments and outside agencies.
Knowledge, Skills and Abilities:
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of District organization, operations, policies and objectives
- Knowledge of applicable sections of State Education Code and other applicable laws
- Knowledge of organization, policies, and rules of assigned department or program
- Knowledge of modern office practices, procedures and equipment
- Knowledge of local, State and Federal laws applicable to assigned programs
- Knowledge of specialized equipment used to communicate with blind and hearing-impaired individuals
- Knowledge of District rules and regulations governing participation in financial aidand other government sponsored programs as assigned
- Knowledge of the basic principles of bookkeeping
- Knowledge of record keeping techniques
- Knowledge of the principles and practices of supervision and training
- Knowledge and ability to operate personal and/or mainframe computers
- Ability to prepare budgets and financial reports
- Ability to compile, organize, and analyze statistical data
- Ability to work confidentially with discretion
- Ability to plan, organize and prioritize work
- Ability to meet schedules and time lines
- Ability to understand and follow oral and written directions
- Ability to communicate effectively, both orally and in writing
- Ability to establish and maintain effective working relationships with others
Special Requirements, Licenses and Certifications:
SPECIAL REQUIREMENTS
This position requires a valid driver’s license. Incumbent may be required to travel off site for business reasons. All employees driving personal, leased, or district-owned vehicles for District related activities must certify possession of a valid Driver’s License. Employees must certify that personal vehicles are covered by automobile insurance as required by California law. (Administrative Procedure 7400, Section 4.0) If selected as a finalist and/or given an offer of employment for this position, you will be required to provide your valid Driver’s License information. Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.Coursework must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.
Minimum Qualifications:
MINIMUM QUALIFICATIONS
High school diploma or GED, supplemented by college-level coursework.
Minimum two (2) years of training or experience working in a student services program.
Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.
Desirable Qualifications:
DESIRABLE QUALIFICATIONS
- Working knowledge of promoting a Veterans Resource Center.
- The ability to serve as School Certifying Official for Veterans Education Benefits.
- Experience working with the Department of Veteran Affairs’ Enrollment Manager certification system
- Experience with coordinating the Veterans Affairs work study program.
- Knowledge of community college systems pertaining to admissions, financial aid, counseling and/or other student services.
- Knowledge about the intersectionality of non-traditional veterans and military-affiliated students, their needs, and how to develop and implement diverse, equitable, and inclusive support systems.
- Prior experience in approaching work and interactions with colleagues in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.
Work Environment and Conditions:
WORK CONDITIONS
College or District office environment; may require standing for long periods while assisting students. May be subject to sitting for long periods at a time (up to 2-3 hours). Repetitive use of upper extremities including hand coordination activities.
Number of Vacancies: 1
Posting Number: 2015948P
Open Date: 08/26/2026
Close Date: 09/10/2026
Special Instructions Summary:
Work Schedule: District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate.This is a classified position subject to a six-month probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The candidate selected for employment will be required to provide the following: identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications.
The District may choose to fill one or more positions from this recruitment within eight (8) months.
To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate “N/A” (not applicable). Do not use terms such as “see resume” or “see attached”.The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.
All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.
Minimum Qualifications – Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time).
Minimum Qualifications – Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.
Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date.
Evaluations of foreign degrees and/or coursework are required. See our website here for information regarding evaluation of foreign degrees.
NORTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT NON-DISCRIMINATION STATEMENT
The policy of the North Orange County Community College District is to provide an educational, employment, and business environment, including but not limited to, access to its services, classes, and programs in which no person shall be unlawfully denied full and equal access to the benefits of, or be unlawfully subjected to discrimination on the basis of ethnic group identification, national origin, religion, age, sex, gender, gender identification, gender expression, race, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or military and veteran status, or as otherwise prohibited by state and federal statutes, or because they are perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.
Organization
The mission of the North Orange County Community College District is to serve and enrich our communities and inspire life-long learning by providing education that is exemplary, relevant, and accessible.
The District encompasses approximately 155 square miles. Boundaries extend to the Riverside County line on the east and the Los Angeles County line on the west and north. A portion of Los Angeles County, on the north and west boundary, is included in the District's service area.
Cities Included in the District: The District includes the following cities: Anaheim, Brea, Buena Park, Cypress, Fullerton, La Habra, La Palma, Los Alamitos, Placentia, Rossmoor, Yorba Linda, and portions of the following cities: Garden Grove, La Habra Heights, La Mirada, Orange, Seal Beach, Stanton, Whittier, and unincorporated territory in both Los Angeles and Orange counties.
School Districts Included in the District: Anaheim City, Anaheim Union High, Brea-Olinda Unified, Buena Park, Centralia, Cypress, Fullerton (Elementary), Fullerton Union High, La Habra City, Los Alamitos Unified, Lowell Joint, Magnolia, Placentia-Yorba Linda Unified, Savanna, and portions of the Garden Grove Unified School District.
Mission Statement
The mission of the North Orange County Community College District is to serve and enrich our communities and inspire life-long learning by providing education that is exemplary, relevant, and accessible.
Cypress College and Fullerton College will offer associate degrees, vocational certificates and transfer education, as well as developmental instruction and a broad array of specialized training. The School of Continuing Education will offer non-college credit programs including high school diploma completion, basic skills, vocational certificates and self development courses. Specific activities in both the colleges and School of Continuing Education will be directed toward economic development within the community.
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