Position Summary

Small Animal Client Services Floater is a dynamic role designed to support the seamless flow of the Small Animal Hospital Specialty Services. This position acts as the primary link between clients, referring veterinarians, and clinical staff. The successful candidate will remain highly adaptable, rotating among the admissions desk and client care team coordinator seats, managing referrals and appointments, and ensuring consistent, high-quality service across all small-animal departments. The “Floater” designation requires the ability to move between roles as daily needs dictate.

Duties/Responsibilities

• Referral Management – Responds to inquiries from referring veterinarians to ensure a timely and accurate exchange of medical information. Utilizes advanced knowledge of veterinary terminology to enter patient medical history and referral data directly into the hospital system. Utilizes standard billing practices to develop and communicate medical cost estimates for various specialty services. Facilitates Vet-to-Vet consultations to help clinicians determine if specialty referrals are recommended for specific cases. Sending and delivering text messages for medical staff as needed. (35%)
• Specialty Appointment Coordination – Facilitate scheduling, including promptly and professionally responding to the multi-line phone system and coordinating appointments for designated specialty services. (35%)
• Admissions & Front Desk Operations – Oversee the flow and efficiency of front desk admissions for the Small Animal Hospital. (20%)
• General Administrative Support – Assists with various administrative tasks as required. (10%)