"Client Care Technician"

Job Description:

• UQ VETS
• Full-time permanent position
• Base salary will be in the range $76,025.00 - $80,606.71 + 17% Superannuation (HEW Level 4)
• Join our Gatton Campus community – take a virtual tour!

About This Opportunity

Are you passionate about providing exceptional patient care and customer service? Do you thrive in a dynamic veterinary environment where you can make a difference? If so, we have an exciting opportunity for you to join our team at UQ VETS Small Animal Hospital (SAH) as a Client Care Technician.

As a Client Care Nurse, you will play a crucial role in enhancing the service level provided to our existing and potential clients. Your primary responsibilities will include patient care coordination, consult coordination, inventory control and supporting our veterinary clinicians and students. You will ensure smooth operations within the hospital while delivering outstanding customer service to our clients.

Key responsibilities will include:

• Provide skilful and professional support to a large team of veterinary staff, including veterinary specialists
• Assess, monitor, treat and maintain excellent husbandry standards for patients in ICU, isolation and hospital wards
• Liaise confidently and competently with a large team of veterinarians, veterinary specialists and support staff regarding patient treatment and care
• Undertake correct care, cleaning and maintenance of technical and specialised instrumentation and equipment
• Assist with radiography, Computer Tomography, Scintigraphy and M.R.I. procedures
• Competently perform diagnostic clinical pathology techniques
• Provide administrative support to all clinic staff as required and assist with reception duties as required in an efficient and effective manner.
• Adhere to SOPs (standard operating procedures) for Nursing and contribute to review of SOPs.
• Provide clinical training/teaching support for the School’s training/teaching of veterinary and veterinary technology students.
• Provide a high level of customer service to clinic clients, veterinary students, staff and other external clients, both by phone and in person.
• Assist with management of pharmacy inventory, including stock levels, prices and stock take, using the practice management software
• Use practice management software to support the efficient administration and business management requirements.

About UQ VETS

A career at UQ VETS means making a difference to not only the lives of the people and animals in your care, but also the next generation of vets and vet technicians. At UQ VETS, we offer the opportunity to build a dynamic career through structured development programs and access to industry leaders.

Instead of solely concentrating on meeting caseload benchmarks or revenue targets, your priorities lie in creating an impact, establishing a lasting impression on the field, and conducting work that brings about positive changes in the lives of animals.

In particular, the UQ VETS Small Animal Hospital values every animal and offers unrivalled medical, surgical and diagnostic services for dogs, cats, birds, reptiles, small mammals and fish at our world-class veterinary hospital in Gatton. You can take a virtual tour of our Small Animal Hospital here.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Free parking and intercampus bus
• On campus childcare, medical clinic, and post office
• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
• 17% superannuation contributions
• 17.5% annual leave loading
• 25% discount on eligible UQ Vets services
• Access to our $4.1 million UQ Sports facility
• Volunteer in our community garden

About You

• Cert IV in Veterinary Nursing and/or Bachelor of Veterinary Technology (or equivalent) with at least 2 years' nursing experience.
• High standards of veterinary nursing, ethical practice, and knowledge of relevant policies (e.g. Strong written and verbal communication with the ability to manage relationships with clients, colleagues, and students.
• Strong written and verbal communication with the ability to manage relationships with clients, colleagues, and students.
• Organised, self-motivated, flexible, and able to work independently and as part of a team.
• Ongoing professional development, interest in clinical teaching, and willingness to engage in broader professional/community activities (e.g. VNCA, RSPCA).
• Possess or be able to apply for a radiation license.
• The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia and mandatory immunisations.