Client Services Representative (EFAVC)

largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/ . Department: 192001 - CVM Teaching Hospital Location: Raleigh, NC Essential Job Duties: The Client Services Representative serves as the first point of contact for all current and prospective clients of the NC State Veterinary Hospital. This role is essential in delivering exceptional customer service and ensuring a positive experience throughout the client's interaction with the hospital. Key Responsibilities: Client Interaction: Greet and check in clients upon arrival, ensuring a welcoming and efficient intake process. Communication: Answer incoming calls, respond to inquiries, and provide accurate information regarding hospital services and appointments. Scheduling & Coordination: Schedule appointments and manage calendars to optimize client flow and hospital operations. Financial Transactions: Process deposits, handle billing, and ensure accurate financial documentation. Client Support: Collaborate with internal departments and external clients to address questions, concerns, and service needs. Team Coverage: Provide coverage and support for other client service team members and receptionists as needed, based on scheduling and operational requirements. Requirement: Ability to lift up to 30 pounds, with or without reasonable accommodations. Other Work/Responsibilities: Other duties as assigned by supervisor and service clinicians. Minimum Experience/Education: High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. Required Qualifications: N/A Preferred Qualifications: Previous client service experience in a veterinary or medical setting. Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax, and copy machines. Excellent verbal and written communication skills, and strong organizational and multitasking skills. Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations. Ability to interpret VHC guidelines and client needs to determine emergency situations. Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases. Required license or certification: N/A Position Number: 00111776 AA/EEO Statement: NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.