Client Services Representative (EFAVC)

Work Schedule: Monday - Friday, 8:00am - 5:00pm, occasional overtime & holidays required Job Location: Raleigh, NC Department: CVM Teaching Hospital About the Department Established in 1983, the NC State Veterinary Hospital (VH) is one of the nation’s highest-rated academic medical centers, serving North Carolina and the surrounding region. The VH treats nearly 35,000 patients annually across more than 20 clinical services, utilizing a team-based approach that leverages the expertise of nationally and internationally renowned board-certified specialists. The VH is dedicated to: Clinical Excellence: Providing compassionate, state-of-the-art specialty healthcare at the cutting edge of veterinary medicine. Education: Delivering expert clinical instruction to fourth-year veterinary students from the College of Veterinary Medicine. Innovation: Advancing the field through the ongoing investigation of innovative techniques and medical procedures. Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical , Dental , and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Essential Job Duties The Client Services Representative serves as the first point of contact for all current and prospective clients of the NC State Veterinary Hospital. This role is essential in delivering exceptional customer service and ensuring a positive experience throughout the client’s interaction with the hospital. Key Responsibilities: Client Interaction: Greet and check in clients upon arrival, ensuring a welcoming and efficient intake process. Communication: Answer incoming calls, respond to inquiries, and provide accurate information regarding hospital services and appointments. Scheduling & Coordination: Schedule appointments and manage calendars to optimize client flow and hospital operations. Financial Transactions: Process deposits, handle billing, and ensure accurate financial documentation. Client Support: Collaborate with internal departments and external clients to address questions, concerns, and service needs. Team Coverage: Provide coverage and support for other client service team members and receptionists as needed, based on scheduling and operational requirements. Requirement: Ability to lift up to 30 pounds, with or without reasonable accommodations. Other Responsibilities Other duties as assigned by supervisor and service clinicians. Minimum Experience/Education High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. Preferred Qualifications Previous client service experience in a veterinary or medical setting. Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax, and copy machines. Excellent verbal and written communication skills, and strong organizational and multitasking skills. Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations. Ability to interpret VHC guidelines and client needs to determine emergency situations. Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases. Required License or Certification N/A Valid NC Driver's License required: No Commercial Driver's License Required?: No Job Open Date: 11/09/2026 Earliest Close Date (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.): 11/16/2026 Notice to Applicants Please note that the work history on your resume must also be included in your application. Special Instructions Please attach a resume and contact information for at least three professional references. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Position Number: 00111776 Position Type: SHRA Position Classification Band Title: Administrative Support Specialist Position Classification Band Level: Journey Position Classification Salary Range: $34,602 - $58,870 Salary Grade Equivalency: NC03 Alternate Option: If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0 Appointment: 12 Month Recurring Mandatory Designation - Adverse Weather: Mandatory - Adverse Weather Mandatory Designation - Emergency Events: Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies Time Limited Position: No Department Id: 192001 - CVM Teaching Hospital