Department: 192001 - CVM Teaching Hospital

Location: Raleigh, NC

Essential Job Duties:
The Client Support Specialist serves as the primary point of contact for all client-related inquiries within the Veterinary Hospital Business Office. This role ensures high-quality customer service by managing multi-channel communications, addressing client concerns, and processing financial transactions with accuracy and professionalism. Additionally, this role serves as a key liaison between clients and hospital staff to resolve complex issues, while providing operational support to maintain seamless business office coverage.

Key Responsibilities

• Manage incoming phone calls and the business office email inbox, serving as the first line of response for client inquiries, questions, and concerns.
• Accurately process client payments, handle refunds, and manage daily transaction updates in accordance with hospital financial policies.
• Communicate and collaborate effectively with other hospital staff to investigate and resolve client billing or service issues.
• Administer and manage the client satisfaction survey program to gather feedback and support hospital service improvements.
• Perform routine Accounts Receivable and Accounts Payable tasks as needed to assist with business office coverage.

Operational Support (as needed)

• Accounts Receivable: Ensure hospital invoices are paid according to University guidelines; process employee reimbursements and supplemental pay; manage staff and student pagers and cell phones; and reconcile financial transactions (processing JVs and IDTs).
• Accounts Payable: Manage, audit, resolve, and deliver the daily hospital deposit and revenue recap; manage bad debt, past-due accounts, and aged credits; handle communications and reconciliations with Collections and the Attorney General; and execute other duties including but not limited to posting payments, issuing refunds, credit card and Care Credit troubleshooting.

Key Qualifications

• Ability to maintain a high volume of professional, empathetic, and clear verbal and written communication with clients and staff for extended periods.
• Capacity for frequent, repetitive motions associated with digital payment processing, data entry, email management, and utilizing hospital information systems.
• Ability to efficiently switch between customer service, conflict resolution, and detailed financial tasks in a fast-paced office environment.

If you are a customer-focused professional who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering accurate, responsive service, we encourage you to apply. If you excel at building positive relationships, communicating with empathy and professionalism, and balancing customer service with detailed financial and administrative responsibilities, we'd love to have you join our Veterinary Hospital Business Office team.

Other Work/Responsibilities:

• Other duties as assigned.

Minimum Experience/Education:
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications:
N/A

Preferred Qualifications:

• Excellent customer service skills and the ability to effectively convey complex technical information in a clear and concise manner to hospital clients.
• Ability to communicate effectively with different audiences and various organizational levels.
• Proven ability to approach challenges and resolve issues with a collaborative, team-centered mindset.
• Attention to detail and proficiency involving financial processes, documentation, verification, and reconciliation.
• Proficiency in Microsoft Word.

Required license or certification:
N/A

Position Number: 00109883

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department: 192001 - CVM Teaching Hospital

Location: Raleigh, NC

Essential Job Duties:
The Client Support Specialist serves as the primary point of contact for all client-related inquiries within the Veterinary Hospital Business Office. This role ensures high-quality customer service by managing multi-channel communications, addressing client concerns, and processing financial transactions with accuracy and professionalism. Additionally, this role serves as a key liaison between clients and hospital staff to resolve complex issues, while providing operational support to maintain seamless business office coverage.

Key Responsibilities

• Manage incoming phone calls and the business office email inbox, serving as the first line of response for client inquiries, questions, and concerns.
• Accurately process client payments, handle refunds, and manage daily transaction updates in accordance with hospital financial policies.
• Communicate and collaborate effectively with other hospital staff to investigate and resolve client billing or service issues.
• Administer and manage the client satisfaction survey program to gather feedback and support hospital service improvements.
• Perform routine Accounts Receivable and Accounts Payable tasks as needed to assist with business office coverage.

Operational Support (as needed)

• Accounts Receivable: Ensure hospital invoices are paid according to University guidelines; process employee reimbursements and supplemental pay; manage staff and student pagers and cell phones; and reconcile financial transactions (processing JVs and IDTs).
• Accounts Payable: Manage, audit, resolve, and deliver the daily hospital deposit and revenue recap; manage bad debt, past-due accounts, and aged credits; handle communications and reconciliations with Collections and the Attorney General; and execute other duties including but not limited to posting payments, issuing refunds, credit card and Care Credit troubleshooting.

Key Qualifications

• Ability to maintain a high volume of professional, empathetic, and clear verbal and written communication with clients and staff for extended periods.
• Capacity for frequent, repetitive motions associated with digital payment processing, data entry, email management, and utilizing hospital information systems.
• Ability to efficiently switch between customer service, conflict resolution, and detailed financial tasks in a fast-paced office environment.

If you are a customer-focused professional who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering accurate, responsive service, we encourage you to apply. If you excel at building positive relationships, communicating with empathy and professionalism, and balancing customer service with detailed financial and administrative responsibilities, we'd love to have you join our Veterinary Hospital Business Office team.

Other Work/Responsibilities:

• Other duties as assigned.

Minimum Experience/Education:
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications:
N/A

Preferred Qualifications:

• Excellent customer service skills and the ability to effectively convey complex technical information in a clear and concise manner to hospital clients.
• Ability to communicate effectively with different audiences and various organizational levels.
• Proven ability to approach challenges and resolve issues with a collaborative, team-centered mindset.
• Attention to detail and proficiency involving financial processes, documentation, verification, and reconciliation.
• Proficiency in Microsoft Word.

Required license or certification:
N/A

Position Number: 00109883

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.