Support and maintain PCs & peripherals, audio/video
equipment, mobile technologies, and printing technologies
Diagnose, resolve, report, and track PC and/or AV Campus,
Centers, and System Office hardware and software problems
Troubleshoot technical issues and perform diagnostic analyses
to determine problem root cause
Provide customer support through on site diagnosis, group
training, software or hardware problem resolution, and analysis of
existing documentation, etc.
Monitor TekManager to ensure all Projectors and AV Podium/carts
are working properly
Monitor the ticket queue to ensure that service level
agreements are being met and customers are being taken care of in a
timely manner
Maintain Maintenance Schedule to perform semester Room
Checks
Work with OTS team members to improve user experience
Deploy lab environment computers and maintain software
development and hardware changes to fit class needs
Responsible for other reasonable, related duties as
assigned
KNOWLEDGE, SKILLS AND ABILITIES:
- Understanding of Windows and Mac operating systems
- Must have strong customer service orientation
- Ability to explain technical subjects to non-technical as well
as technical customers
- Ability to lift up to 50 pounds without assistance
- Ability to troubleshoot problem components and prioritizes
them; Draws on experience and knowledge of available resources
(manuals, colleagues, vendors, etc.) to find solutions
- Demonstrated ability to suggest ways to improve team's work
methods and procedures
- Ability to seek input from others and actively invites them to
review his/her work or ideas at draft stage
- Ability to share relevant information with team members and/or
customers that may be affected; Actively participates in informal
or formal group problem solving with regard to immediate
issues
- Demonstrated decision making guided by general instructions and
practices requiring interpretation
- Ability to meet established deadlines and work standards
- Ability to guide others in carrying out routine task and help
team members and/or customers think through alternatives and
choices
- Ability to seek opportunities and sets some goals for own
development
PHYSICAL ABILITIES:
The work requires some physical exertion, such as long periods of
standing; walking over rough, uneven or rocky surfaces; recurring
bending, crouching, stooping, stretching, reaching or similar
activities; or recurring lifting of moderately heavy items. The
work may require specific, but common, physical characteristics and
abilities, such as above average agility and dexterity.
WORK SCHEDULE AND CONDITIONS:
- Equipment used includes, PC workstation running on a LAN in a
Microsoft Windows or Mac environments, calculator, phone and other
general office equipment
- Interface with internal and external contacts as needed to
carry out the functions of the position
- Work is performed both indoors in a climate-controlled office
environment and outside in non-climate controlled areas
- May regularly travel to different LSC locations
- May be fully reassigned to other LSC locations if
necessary
- May need to work weekends and outside of core business hours if
necessary
REQUIRED QUALIFICATIONS:
- High school diploma or GED and at least 1 year of prior
experience
PREFERRED QUALIFICATIONS:
- Associate degree
- 2 years of related work experience
- Experience working with clients, including effective
communication skills
- Practical experience and specialized training; college degree,
technical credentials or equivalent experience in one or more areas
of IT (e.g., PC, Mac, etc)
- Demonstrated experience in hardware troubleshooting and
repair
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft Certified Professional (MCP)
- ITIL Foundations or industry recognized equivalent
- CompTIA A+ Certification or industry recognized equivalent
- LSC Leap
- AV Certification
Salary
Hiring salary range is: $37,088 - $42,651
Lone Star College provides a hiring salary range for all posted
full-time non-faculty positions. Where your salary offer would fall
in that range is determined by your related experience and
education. Should you receive an offer of employment from Lone Star
College, the resume submitted in the application process will be
utilized to calculate your salary offer. The information outlined
below will provide the Office of Human Resources everything needed
to determine an accurate starting salary.
Your resume should provide a complete picture of your work
experience. The resume should include the following information for
each position listed:
- Length of time (specific months and years) of employment
- If the position was full time or part time
- If the position was paid or unpaid
- Level of degree completed including date earned.
- Unofficial transcript for highest earned degree
Additionally, any certifications listed as required or preferred in
the Lone Star College job description should be included in the
resume submitted.
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part
of an organization that offers a supportive, collegial work
environment and excellent work/life balance. This includes a full
comprehensive and competitive benefits package, a generous number
of paid holidays and vacation days, wellness programs, tuition
waiver, professional development opportunities and more.
Special Instructions
Go to the Job Search page, click on `My Activities¿ at the top of
the page. Under My Cover Letters and Attachments you will click on
`Add Attachment.¿ Please be sure to put the Job ID# in the title
once you name your file for cover letters only, unless you attached
your cover letter with your resume.
If you are applying for an Instructional position (i.e. Faculty,
Adjunct Faculty, Instructor), please ensure you include the
following to be considered: Resume/CV, Cover Letter, Teaching
Philosophy, and unofficial transcripts.
You must limit your file name for any attachment to 40 characters
or less.
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLY
We will not accept application material received via fax, email,
mail, or hand delivered.
Postings for part-time and adjunct positions are long term
postings. To ensure you are receiving notifications on your
application(s), you will need to opt into receiving
system-generated notifications on your applicant profile.
If selected for an interview, a recruiter will contact you by
phone, or email to schedule an interview.
Lone Star College participates in the E-Verify program, under which
Lone Star College provides the federal government with information
from each new employee's Form I-9 to confirm that the employee is
authorized to work in the United States.
More information on the E-Verify program is available at
www.dhs.gov/E-Verify .
Lone Star College is an EEO Employer. All positions are
subject to a criminal background check.
