Client Technologies Technician II

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Campus Marketing Statement

Lone Star College-University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

Location address is 20515 SH 249 (TX 249 and Louetta Road), Houston, TX 77070.

Job Description

PURPOSE AND SCOPE:

The Client Technologies Technician II will be responsible for supporting and maintaining PC, peripherals, in-house audio-visual equipment, and non-print media assets as required. This will include operating, maintaining, distributing, installing, configuring, repairing, and upgrading various PC, audiovisual, and media products while ensuring their optimal performance. Will support services for specialized computing and/or multiple technologies and perform complex and diverse computer and/or AV support activities. The Client Technologies Tech II will work directly with faculty and staff to define PC Desktop and/or AV requirements. This position is a member of a 24/7/365 global department.

ESSENTIAL JOB FUNCTIONS:

1. Provide desktop and AV Support to all Faculty, Staff, and students; Assist with the planning, setup, and monitoring of Campus/AV events including calendar & AV appointments
2. Support and maintain technology including PC, peripherals, in-house audio-visual equipment, and non-print media assets as required
3. Troubleshoot highly complex technical problems and perform analyses to determine root cause of problems
4. Monitor the ticket queue to ensure that service level agreements are being met
5. Create or update software package that are required on the base configuration of LSC computers
6. Assist customers through consultation, diagnosis, and implementation of solutions
7. Install and remediate AV equipment including but not limited to classroom setups, podium assembly, cable termination, projectors, screens, control equipment, etc.
8. Perform periodic checks of computer labs and classrooms
9. Provide end-user training and assistance
10. Work with OTS team members to improve user experience
11. Deploy lab environment computers and maintain software development and hardware changes to fit class needs
12. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Possesses specialized knowledge of PC Desktop and/or AV systems, processes, or software as required
• Highly detailed understanding of Windows and Mac operating systems
• Demonstrated background of strong customer service orientation

REQUIRED QUALIFICATIONS:

• High school diploma or GED and at least 3 years of related work experience, or an equivalent combination of education and experience
• CompTIA A+ Certification or industry recognized equivalent

PREFERRED QUALIFICATIONS:

• Associate degree
• 3 years of related work experience
• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Professional (MCP)
• ITIL Foundations or industry recognized equivalent