Job Description

Client Technology Analyst III

Category
Boston University Medical Campus --> Information Technology

Job Location
Boston, MA, United States

Tracking Code
25500951100912

Posted Date
2025-09-15

Salary Grade
Grade 49

Expected Hiring Range Minimum
$80,000.00

Expected Hiring Range Maximum
$90,000.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type
Full-Time/Regular

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University Medical Campus communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are one that values the client experience above all, is inventive, functions well in a team-based structure, and ensures technology works for the client, not the other way around.

You Will:

• Advocate for our client's technology needs.
• Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager.
• Be an application administrator or backup for multiple services.
• Provide expert level support for several technologies.
• Work onsite with the possibility for periodic remote days as coverage allows.
• Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
• You may require being on call and working evening, weekend and/or holiday hours.

Required Skills

You Will Have:

• 3 or more years of experience in a related technology environment.
• Bachelor's Degree in related field preferred.
• Experience supporting environments on both Windows and macOS platforms.
• Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required.
• A valid driver's license.

You Can:

• Explain tech clearly and listen with empathy.
• Deliver patient, professional support every time.
• Adapt fast and resolves issues efficiently.
• Collaborates smoothly with IT and business partners.