Client Technology Consultant, AV IT I

Position Details

Position Information

Posting date
04/06/2026

Closing date
Open Until Filled: Yes

Position Number
1128781

Position Title
Client Technology Consultant, AV IT I

Hiring Range Minimum
$24.52

Hiring Range Maximum
$30.63

Employment Category
Regular Full Time

Scheduled Hours per Week
40

Schedule
This position is regularly scheduled Monday through Friday, 7 AM to 4 PM, and participates in a rotational on call schedule that includes weekend coverage as assigned.

Location of Position
Hanover, NH

Remote Work Eligibility?
Onsite only

Position Purpose
The Client Technology Consultant, AV IT l ( CTCAVI ) supports and enhances the academic and administrative environment at Dartmouth by providing operational support and consulting for AV, IT and related client technologies. This role ensures reliable technology experiences for students, faculty, and staff, facilitating effective learning, teaching, and operational activities through technology integration.

Required Qualifications - Education and Yrs Exp

Associates plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Associate’s degree with 1 year of relevant work experience or the equivalent combination of education and experience.
• Demonstrated ability to understand client perspective and deliver client-focused service.
• Demonstrated ability in supporting AV Systems, desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication and documentation skills.
• Demonstrated ability to work in a fast-paced, Client Service-oriented environment managing multiple tasks and priorities.
• Demonstrated ability to collaborate and work effectively on teams.
• Self-motivated and able to work with limited supervision.
• Provides outstanding client service through support interactions with clients.

Preferred Qualifications

• Experience working in an Academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Key Accountabilities

TECHNOLOGY SUPPORT - (75%)

• Provides technology support and break fix for AV systems, computers, devices, and software.
• Provides outstanding client service through support interactions with clients.
• Uses endpoint management tools to support client computers and devices.
• Creates and maintains documentation for technical issues and knowledge.
• Sets up and supports AV and IT equipment for events.
• Trains and consults clients on the use of IT and AV technology.

PARTICIPATION AND COLLABORATION - (10%)

• Identifies areas for improvement in Client Technology Consulting processes and participates in process improvement initiatives.
• Participates in testing, development, communication, and implementation of projects.
• Collaborates with colleagues to share information, build relationships, and accomplish shared goals.

TRAINING AND DEVELOPMENT - (10%)

• Collaborates with colleagues to identify and pursue training opportunities aimed at developing expertise in both existing and emerging technologies.
• Actively engages in independent and institutional learning initiatives to acquire and enhance subject matter expertise.

Other duties (5%)

Performs other duties as required.