Client Technology Consultant I

Position Purpose

The Client Technology Consultant I is responsible for providing operational support and consulting for client technologies used by Dartmouth students, faculty, and staff.

Required Qualifications - Education and Yrs Exp

Bachelors plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Demonstrated ability to understand client perspective and deliver client focused service.
• Demonstrated ability in supporting desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication skills.
• Demonstrated ability to collaborate and work effectively on teams.
• Demonstrated ability to work in a fast-paced environment managing multiple tasks and priorities.
• Self-motivated and able to work with limited supervision.

Preferred Qualifications

• Experience working in an Academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Technology Support

• Provides outstanding client service through support and consulting interactions with clients.
• Provides core support for accounts and access.
• Provides core technology support for computers, devices, and software.
• Uses existing scripts and automation to provide technology and client support.
• Uses endpoint management tools to support client computers and devices.

Project Participation and Collaboration

• Participates in testing, development, communication, and implementation of projects.
• Identifies areas for improvement in Service Desk processes and participates in process improvement initiatives.
• Collaborates with colleagues to share information, build relationships, and accomplish shared goals.

Training and Development

• Proactively identifies and pursues training to develop subject matter expertise.
• Works with colleagues to develop new knowledge, skills, and expertise.
• Creates and maintains documentation for technical issues and knowledge.