Client Technology Consultant I

Client Technology Consultant I

Company:
Dartmouth College

Job Location:

Category:
IT Support and Training

Type:
Full-Time

Posting date
04/06/2026

Open Until Filled
Yes

Position Number
1127655

Hiring Range Minimum
$28.53

Hiring Range Maximum
$35.66

Union Type
Not a Union Position

SEIU Level
Not an SEIU Position

FLSA Status
Non-Exempt

Employment Category
Regular Full Time

Scheduled Months per Year
12

Scheduled Hours per Week
40

Schedule
Multiple shifts available - M-F 6:00AM-3:00PM, 8:00AM-5:00PM, 12:00PM-9:00PM, etc.

Location of Position
Hanover, NH

Remote Work Eligibility?
Hybrid

Is this a term position?
No

If yes, length of term in months.
NA

Is this a grant funded position?
No

Position Purpose
The Client Technology Consultant I is responsible for providing operational support and consulting for client technologies used by Dartmouth students, faculty, and staff.

Required Qualifications - Education and Yrs Exp
Bachelors plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Demonstrated ability to understand client perspective and deliver client focused service.
• Demonstrated ability in supporting desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication skills.
• Demonstrated ability to collaborate and work effectively on teams.
• Demonstrated ability to work in a fast-paced environment managing multiple tasks and priorities.
• Self-motivated and able to work with limited supervision.

Preferred Qualifications

• Experience working in an Academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Department Contact for Recruitment Inquiries
Kyle Hastbacka

Department Contact Phone Number
kyle.m.hastbacka@dartmouth.edu

Department Contact for Cover Letter and Title
Joel Vodila, Director of Client Technology Services

Quick Link
https://searchjobs.dartmouth.edu/postings/85203

Description

Technology Support -

• Provides outstanding client service through support and consulting interactions with clients.
• Provides core support for accounts and access.
• Provides core technology support for computers, devices, and software.
• Uses existing scripts and automation to provide technology and client support.
• Uses endpoint management tools to support client computers and devices.

Percentage Of Time
75

Description

Project Participation and Collaboration -

• Participates in testing, development, communication, and implementation of projects.
• Identifies areas for improvement in Service Desk processes and participates in process improvement initiatives.
• Collaborates with colleagues to share information, build relationships, and accomplish shared goals.

Percentage Of Time
10

Description

Training and Development -

• Proactively identifies and pursues training to develop subject matter expertise.
• Works with colleagues to develop new knowledge, skills, and expertise.
• Creates and maintains documentation for technical issues and knowledge.

Percentage Of Time
10

Description

Performs other duties as required.

Percentage Of Time
5
*
Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
*
Performs other duties as assigned.

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