Required Qualifications - Education and Yrs Exp
Bachelors plus 2-3 years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- Experience in technology operations, IT administration, or client-facing technology support role.
- Familiarity with SaaS platform administration, license management, and user provisioning.
- Understanding of data privacy and security concepts including FERPA and institutional data governance.
- Demonstrated ability to manage vendor relationships and support procurement processes.
- Experience tracking budgets, contracts, or software licensing costs.
- Demonstrated effective verbal and written communication skills.
- Demonstrated ability to organize and manage project work.
- Demonstrated ability to work effectively on teams and lead team initiatives.
- Experience working in a fast-paced environment managing multiple tasks and priorities.
- Self-motivated and able to work with minimal supervision.
Preferred Qualifications
- Experience working in an academic environment.
- Familiarity with AI platforms such as Claude, Microsoft Copilot, or similar enterprise AI tools.
- Experience with IT procurement, contract management, or software asset management.
- Familiarity with information security review processes or compliance frameworks.
- Technology-related professional certifications.
Department Contact for Recruitment Inquiries
Joel Vodila
Joel.M.Vodila@dartmouth.edu
Department Contact for Cover Letter and Title
Joel Vodila, Director of Client Technology Services
Equal Opportunity Employer
Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Quick Link
https://searchjobs.dartmouth.edu/postings/86502
Key Accountabilities
AI Platform Operations and Provisioning – (50%)
- Manages provisioning and deprovisioning of AI platform licenses and seats across institutional AI tools including Claude for Education and other sanctioned platforms.
- Maintains and audits user access, roles, and permissions within AI platform administrative consoles.
- Monitors platform usage, capacity, and license utilization to inform procurement decisions.
- Coordinates onboarding of new AI features, connectors, and integrations in alignment with institutional policy.
- Serves as the primary point of contact for day-to-day AI platform administration and operational support.
Security, Data Compliance, and Vendor Management – (20%)
- Partners with Information Security and appropriate stakeholders to conduct and support ITC Third-Party Application Reviews for AI tools and integrations.
- Ensures AI platform configurations align with FERPA, institutional data governance policies, and Dartmouth’s Information Security standards.
- Manages vendor relationships with AI platform providers including Anthropic and others, coordinating contract requirements, data processing agreements, and roadmap updates.
- Monitors emerging AI capabilities, follows industry best practices, and flags features requiring security or compliance review before institutional enablement.
- Maintains documentation for approved AI tools, data handling agreements, and compliance status.
Training, Documentation, and Support – (20%)
- Develops and maintains knowledge base materials related to access, provisioning, and compliance guidance.
- Supports faculty, staff, and student onboarding of institutional tools.
- Collaborates with CTC colleagues and ITC partners to share operational knowledge and build institutional capacity.
- Provides advanced technology support for computers, devices, and software.
- Acts as Business Relationship Manager for client departments and consults with clients on technology use and solutions.
- Provides advanced support for accounts and access.
Financial Reconciliation and Reporting – (10%)
- Tracks and reconciles AI platform licensing costs against departmental budgets.
- Processes purchasing requests and maintains accurate records of subscriptions, renewals, and expenditures.
- Prepares usage and cost reports to support financial planning and leadership decision-making.
- Identifies opportunities to optimize licensing spend based on utilization data.
Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. Performs other duties as assigned.
