Client Technology Consultant Lead

Client Technology Consultant Lead

Company: Dartmouth College

Job Location:

Category: IT Support and Training

Type: Full-Time

Posting date 04/06/2026

Open Until Filled Yes

Position Number 1128810

Hiring Range Minimum $68,600

Hiring Range Maximum $85,700

Union Type Not a Union Position

SEIU Level Not an SEIU Position

FLSA Status Exempt

Employment Category Regular Full Time

Scheduled Months per Year 12

Scheduled Hours per Week 40

Schedule

This position is regularly scheduled Monday through Friday, 8 AM to 5 PM

Location of Position Hanover, NH

Remote Work Eligibility? Hybrid

Is this a term position? No

If yes, length of term in months. NA

Is this a grant funded position? No

Position Purpose

The Client Technology Lead works closely with Client Services leadership to design and build a service portfolio for the smooth, effective, and efficient delivery of IT support and consulting to the campus. This role involves providing technical expertise for solutions, systems, and devices for the portfolio and its clients. The Client Technology Lead is responsible for the support, client relationships, and collaborations associated with the portfolio.

Required Qualifications - Education and Yrs Exp Bachelor's degree

Required Qualifications - Skills, Knowledge and Abilities

• Bachelor's degree or Associate degree with relevant professional certifications.
• 1-2 years of related experience in a client-focused technology environment.
• Demonstrated leadership in providing outstanding customer service.
• Demonstrated expertise in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, peripherals, and mobile devices via current certifications, education, and/or experience.
• Experience executing client-centric technology support services.
• Experience using IT service management software.
• Ability to mentor and teach others.
• Experience analyzing client technology needs and designing solutions to improve the client experience.
• Experience designing and modifying processes to improve the client experience.

Preferred Qualifications

• Experience working in an academic environment.
• Technology-related professional certifications such as HDI.
• Bachelor's degree or higher in a relevant field.
• Experience with scripting or coding concepts and tools.
• Experience with endpoint management concepts and tools such as SCCM and JAMF.
• Experience leading projects in an Agile environment.
• Experience automating tasks for service delivery.
• Experience participating in staff recruitment and hiring.

Department Contact for Recruitment Inquiries Kyle Hastbacka

Department Contact Phone Number kyle.m.hastbacka@dartmouth.edu

Department Contact for Cover Letter and Title Joel Vodila, Director of Client Technology Services

Quick Link https://searchjobs.dartmouth.edu/postings/85206

Description

Technology Portfolio Management -

• Designs and develops the operational processes associated with the portfolio.
• Supports and acts as team escalation point for technologies within the portfolio and related services.
• Represents team technical expertise in working with leadership.
• Delivers and maintains services in the service portfolio.
• Identifies opportunities for process improvement and leads process improvement initiatives.
• Leads and manages projects associated with the portfolio.
• Maintains relationships with vendors and acts as a liaison to represent institutional needs.

Percentage Of Time 55

Description

Collaboration and Relationship Management -

• Builds relationships with clients by understanding and representing their business needs.
• Consults with clients to design and deliver solutions aligned to client needs.
• Works with leadership to promote cross-team communication, collaboration, processes, and services.
• Mentors colleagues by sharing knowledge, offering advice and providing assistance as needed.

Percentage Of Time 20

Description

Leadership -

• Executing strategic vision, roadmap, and goals as defined by Client Services leaders.
• Contributes to tactical and strategic planning for a portfolio of client focused services as defined by Client Services leadership.
• Works with leadership to identify and manage solutions and resources needed to align delivery of services on the technology roadmap.
• Continuously engages in professional development to build leadership and technology expertise.
• Supports innovations to transform the definition and delivery of IT services at Dartmouth.

Percentage Of Time 15

Description

Staff Management -

• Coaches and mentors team members in technical skills.

Percentage Of Time 5

Description

Other Duties as Assigned.

Percentage Of Time 5

• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.