Clinic Manager - Pediatrics Genetics and Genomic Medicine

Scheduled Hours

40

Position Summary

The Department of Pediatrics at WashU Medicine is seeking a manager for its Division of Genetics and Genomic Medicine. This pivotal role will oversee clinical and administrative staff while supporting patient care initiatives in collaboration with ambulatory clinic personnel and with guidance from the Clinical Director. The division supports patient care and procedures performed at St. Louis Children’s Hospital and clinic locations.
The successful candidate will have demonstrated management capabilities combined with deep knowledge of clinical workflows and supporting processes. Experience with patient safety and quality initiatives, data driven decision making, and effective communication skills are a must for this key role in an academic medicine environment. Exceptional professional judgement is required as is experience with daily, clinical ambulatory operations including, but not limited to, overseeing staff and physician schedules, and leveraging clinical metrics to drive improvements while tracking overall progress for the division. This position is responsible for identifying and implementing best business practices, serving as the prime communicator of division level information, and is the point of contact for the Clinical Director.

Job Description

Primary Duties & Responsibilities:

• Maintains high levels of employee and patient satisfaction. Provides direction and assistance in resolving issues and complaints by physicians, patients, staff, and referring physician offices.   Coordinates patient services, ensuring safe, quality care is provided in an efficient and cost-effective manner.
• Works with the division chief, ambulatory leadership and peers on annual plans to optimize the division.
• Reviews provider and staff productivity and metrics. Also monitors supplies and equipment, ordering/repairing as required to ensure the quality of care and operational standards are maintained, in a cost-effective way.
• Manages clinical, administrative, and medical assistant support staff. Duties include hiring, training, managing, mentoring, evaluating and terminating, as appropriate and in alignment with central administration partners. 
• Supports clinical operations within the division, in alignment with the division to follow University and Department of Pediatrics standards. Implements and maintains office procedure manuals. Responsible for the collection and maintenance of records pertaining to the division’s CQI activities and patient satisfaction data.
• Works closely with leadership to enforce policies/procedures and quality control indicators through quality assurance and risk management programs. Maintains compliance with existing policies and procedures.
• Other duties as assigned.

Working Conditions:
Job Location/Working Conditions:

• Normal clinic and administrative office setting with some pressure caused by work deadlines.
• Position will be performed in person.

Physical Effort:

• Typically sitting at a desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Clinical Office (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). 
• Demonstrated success managing varying levels of staff in an academic healthcare setting.

Preferred Qualifications:

• Expert knowledge of Epic is highly desired.