Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.
The Department of Psychiatry and Behavioral Science is seeking a Clinic Manager who will be responsible for managing the clinical operations and safety for several clinics on various locations. This role will also be responsible for the operations and daily supervision of personnel of the outpatient clinic as well as responsible for assuring the smooth flow of patients, managing staff, and refining operations to improve patient, family, provider and employee satisfaction. This individual reports to the Assistant Administrator/Administrator. This position has operations management and financial responsibility and works collaboratively with the Division’s leadership team to meet clinical practice goals and objectives.
Specific Duties and Responsibilities
- Manage day-to-day clinical operations of a satellite practice location.
- Work with administrative and physician leadership to establish policies and procedures where changes are needed.
- Manage the process for maintaining adequate staff.
- Secure and coordinate training of employees.
- Forecast staffing needs and adjustments, as needed.
- Manage the process for yearly evaluation of staff members.
- Collaborate with administration on clinical operations, process improvement projects, and initiatives directly related to the clinics and primary metrics.
- Serve as EPIC Super-user for EMR troubleshooting and process change/enhancements for staff and providers.
- Monitor quality and safety measures for practices and maintain knowledge of key metrics.
- Oversee clinic reimbursement, revenue, insurance, billing, and RUVS, and clarify reimbursements and billing for e-consults.
- Work with clinic and divisional leadership to identify opportunities and create action plans to improve performance.
- Regularly report on performance and initiatives to providers and division leadership.
- Monitor Patient Satisfaction for the outpatient clinic practices.
- Review patient satisfaction reports with Leadership and ensure that they are distributed to physicians and staff.
- Develop annual action plans, as needed.
- Provide and/or coordinate service excellence training, as needed.
- Monitor operational metrics and develop reports including access, volumes, number of patients served, show rates, provider cancellations, room utilization and other selected metrics to assess outpatient activity by provider.
- Provide recommendations and action plans to effectively manage the clinics.
- Work with the Medical Director and department leadership to assess practice performance.
- Identify ways to support the providers in optimizing their clinic sessions.
- Develop corrective action plans as needed.
- Assist with basic data analysis needs at the direction of manager or clinic leadership.
- Manage reports in clinic’s EMR to assist with operations and quality of care.
- Serve in a liaison role with the Department’s Central Scheduling to monitor and track appointment scheduling and registration actively, including call volumes, registration audits, and template management.
- Manage clinic schedules and Epic templates for the practice, including providers, residents, therapists, Psychometric technicians, nurses, and resources.
- Assist with fellowship process for clinics.
- Assist the department leadership in onboarding of new providers and Fellows.
- Serve as a liaison with the Patient Relations Department. Investigate and respond to patient complaints as appropriate.
- Coordinate the hiring, training, supervision, discipline, and all other related staff performance issues along with division’s human resources representative.
- Handle accounts payable, including working with utility companies, vendors and contractors.
- Coordinate the purchase of office supplies, medical supplies, ordering of test.
- Reimbursements for clinics.
- Other duties as assigned.
Minimum Qualifications
- Bachelor's Degree
- Three years related experience. Previous supervisory experience required. Requires an understanding of changing reimbursement policies and third-party reimbursement.
- Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Master’s Degree in Health Administration or business.
- Experience working with Epic Cadence/Prelude and Epic Care Ambulatory.
- Management experience.
Classified Title: Clinic Manager
Role/Level/Range: ATO 40/E/03/OG
Starting Salary Range: $51,688 - $90,584 Annually ($71,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday, 8:30am - 5:00pm
FLSA Status: Exempt
Location: Hybrid/School of Medicine Campus
Department name: SOM Psy General Psychiatry
Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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