"Clinical Business Operations Manager"

Job Summary

Oversee financial, personnel, administrative, operations, facilities, and practice aspects for the Oral Maxillofacial Surgical Clinic, Periodontic Clinic, Ambulatory Surgical Center, and the DCG D3 Student Clinic. Responsible for working directly with Department Chairs, Program Directors, and Associate Deans to manage and promote patient-centric care and student & resident enrichment.

Responsibilities

The duties include, but are not limited to:

• PERSONNEL MANAGEMENT: Coordinate personnel hiring/interview process in four departments and clinics. Evaluate employee performance and provide guidance and training to ensure that employee performance meets established standards. Counsel/discipline employees as necessary. Prepare key requests, employee health forms, clearance forms, and other administrative documents as required, including credentialing documents to grant hospital privileges for OR (Operating Room), ED (Emergency Department), and CHOG (Children's Hospital of Georgia).
• PATIENT FINANCIALS AND SCHEDULING: Oversight of the administrative operations and staff management for the clinical front desk personnel of four clinics, including patient registration (demographics and insurance), patient scheduling (referral tracking, recall management, and coordination of pending and wait lists), and patient financials (collections, insurance, payment plans, and charge disputes). Oversees the collection and auditing of patient accounts. Review accounts to maintain the effectiveness of collection processes and ensure timely refunds and credit balances are processed. Manage patient's account inquiries and complaints. Monitors and reacts to metrics to include but not limited to failed appointments, unfilled appointment times, overdue recalls, outstanding referrals, and unfulfilled pending appointments. Monitors Cisco Finesse (call management system) and Zoom (call recording system) to ensure effective and professional phone operations. Oversee the adjustment of charges on patient accounts, ensuring all changes are appropriately documented, authorized, and compliant with relevant policies, regulations, and insurance guidelines. Direct and oversee educational and faculty clinic schedules to template and maximize appointment availability.
• CLINICAL OPERATIONS: Oversight for the planning, implementing, and evaluating dental assisting support activity for four clinics. Serves as liaison between dental auxiliary staff and providers, exchanging information and identifying problems or needs related to chairside assisting and clinic activities of the DCG. Maintains a scheduling matrix to analyze and forecast staffing requirements for support of four clinics. Ensure all preventative maintenance and minor repairs occur in the clinics and respective labs. Coordinate clinical rotations for Augusta Tech dental assistant students. Ensure compliance with emergency protocols and maintain emergency carts. Perform weekly audits and requisition of supplies, equipment, and dental instruments for the clinical dispensaries and operatories. Ensure compliance with DCG and AU inventory control policies and maintain records in the College consumable and non-consumable tracking systems.
• FINANCIAL AND DEPARTMENTAL: Approve clinical supply requisitions. Plan, audited, and reconciled clinical budgets. The asset manager for departments. Develop business opportunities that expand clinical practice to maximize resources. Serve as a liaison by developing and maintaining cohesive working relationships with DCG clinics, the WellStar health system, external contacts, and DCG administration, faculty, & staff. Facilitate completion of institutional and departmental surveys and submissions.
• HEALTH INFORMATIC SYSTEMS: Provision, audit, and de-provision of user security for the dental EHR system (axiUm), prescription system (eRx), patient communication and survey system (Intevio), call management system (Cisco Finesse), payment system (TouchNet), and parking management system (iParc). Conduct regular data audits to ensure the accuracy and integrity of all data collected. Identify, create, and maintain reports supporting operations.
• TRAINING: Maintains standard operation and training manuals. Coordinates with clinics to train students, residents, and faculty on financial/clinical policies and procedures for the Dental College of Georgia. Develops and manages the training of the dental auxiliary staff and new dental assistants. Document training and ensuring records are up to date. Coordinate and maintain a schedule of cross-training requirements for clinical staff to ensure all can function effectively in required areas, including rotations through central sterilization.
• OTHER DUTIES: Perform all other job-related duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in Business Administration or related field and five years of office management experience to include supervisory.

Preferred Qualifications

Master's degree from an accredited college or university. Clinical operational experience. Experience with scheduling and finances.

Knowledge, Skills, & Abilities

• KNOWLEDGE: Proficient in Microsoft Office and other computer software/databases. Experience with electronic medical records (EMR) systems. Dental clinical (coding and instrumentation experience).
• SKILLS: Financial, budgetary, and reconciliation skills. Outstanding people skills and a thorough understanding of, and commitment to USG policies governing operations.
• ABILITIES: Ability to maintain confidentiality. Ability to effectively work independently, prioritize duties, and be detail-oriented.

Shift/Salary/Benefits

Shift: Days/M-F (Work outside of normal business hours may be required). Pay Band: B12. Salary: Minimum $62,300/annually. Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum midpoint) of the position. Recruitment Period: Until Filled. Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive patient, student, employee, financial, business, etc. information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Credit Check: This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment. Other Information: Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited. Equal Employment Opportunity: Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans. How To Apply: Consider applying with us today! Select University Faculty & Staff > External Applicants if you are a candidate from outside the university. Select University Faculty & Staff > Internal Applicants if you are a current university employee. If you need further assistance, please contact us at 706-721-9365. To apply, visit https://www.augusta.edu/hr/jobs/.