CLINICAL CARE COORDINATOR (Ambulatory Care- Pediatric Neurosurgery Clinic)

• Provide comprehensive, patient- and family-centered nursing care as a member of the Pediatric Neurosurgery multidisciplinary team, including preoperative and postoperative support across the continuum of care.
• Perform focused and ongoing assessments independently to guide effective clinical decision-making and patient care.
• Manage patient triage and follow-up through multiple modalities, with telephone triage as a primary function, including symptom calls, Red Calls, portal messages, encounter follow-up, and test result communication.
• Support clinic workflows through in-person and remote care, including patient intake, medication reconciliation, nurse visits (in-person/video), and assistance with procedures as needed.
• Deliver culturally sensitive, age-appropriate care using team-based nursing models, incorporating patients and families into care planning and decision-making.
• Educate patients and families on diagnoses, medications, side effects, and care plans by assessing readiness to learn, developing individualized teaching plans, and adapting approaches to ensure understanding.
• Document nursing assessments, care, and education accurately, efficiently, and in accordance with hospital policies and protocols.
• Collaborate effectively with nursing colleagues, physicians, assistive personnel, and interdisciplinary partners; provide functional supervision and delegate tasks appropriately following the 5 Rights of Delegation.
• Develop and maintain therapeutic, professional relationships characterized by empathy, clear boundaries, cultural humility, and constructive conflict resolution.
• Utilize internal and community resources to promote continuity of care, address psychosocial or ethical concerns, and support optimal patient outcomes.
• Uphold hospital standards, apply unit policies with ease, and actively participate in quality improvement initiatives.
• Demonstrate strong critical thinking, organization, communication, technological proficiency, and the ability to manage multiple interventions simultaneously.
• Function with minimal supervision, high motivation, and strong patient advocacy while supporting Pediatric Neurosurgery and Pediatric Surgical Services as needed.
• Perform additional duties as required to meet departmental and patient care needs

Expectations

• Demonstrated ability to apply critical thinking skills in daily practice: assessment, planning, intervention, and evaluation.
• Demonstrated ability to organize and manage multiple interventions simultaneously.
• Demonstrated ability to problem solve in a collaborative manner.
• Demonstrated excellent written and verbal communication skills.
• Candidate will be expected to demonstrate their ability to function competently with the electronic medical record and other technological applications
• Additional responsibilities to be determined based on the needs of the department

Required Qualifications

• Bachelors degree in Nursing - OR - Associates degree or diploma in Nursing and a Masters degree in Nursing
• Current license to practice nursing in the State of Michigan.
• Minimum of three years of recent (within the past 5 years) clinical pediatric experience as an RN
• BLS certification

NOTE: To be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

RESUME REQUIRED (for both internal & external applicants):

You must attach a complete and accurate resume to be fully considered for this position.

Preferred Qualifications

• RN experience with the Pediatric Neurosurgery population
• RN experience with Phone Triage in an ambulatory care setting
• Certification in Ambulatory Nursing

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Nursing at Michigan offers a competitive salary with excellent benefits!

Hourly range for RSAM Competent, Registered Nurses $43.10-$67.03/ hour

Evening Shift Differential-$3.00 / hour

Night Shift Differential- $4.00 / hour

Day Shift Weekend Differential- $2.90 / hour

Evening Shift Weekend Differential- $5.90 / hour

Night Shift Weekend Differential- $6.90 / hour

Charge Nurse Differential- $1.00 / hour

The benefit package includes:

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings and immediate vesting
• Generous Paid Time Off Allowances
• Robust Tuition and Certification support programs
• Large offering of no cost CEs and professional development for advancement

Hours/Week: 40 hrs, 1.0 FTE

Days: Day shift. 5- 8-hour shifts, Shift time will be determined upon hire; flexibility in days/shift may be required in the future. Flexibility to support other pediatric clinics may be required.

Location: C.S. Mott Children's Hospital, Ambulatory Care Services, Pediatric Neurosurgery Clinic, Sites could change in future as service is expanded to different locations. Availability to float in all Pediatrics Neurosurgery Areas

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.