Patient Services Associate

Posted: 05-May-26

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 274427

• Check in and check out patients of their in person and virtual care visits.
• Schedule new and return patient visits determining appropriate clinic provider based on specified standards.
• Schedule clinic visits, diagnostic services and ambulatory procedures for patients.
• Determine the existence of previous UMHS registration.
• Obtain and update insurance, financial, and demographic information with the patient.
• Notify patients of appointment changes.
• Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.
• Collect cash and credit card payments from patients using charge capture system.
• Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
• Provide information to patient regarding billing procedures.
• Reconcile clinic cash collections daily according to specified clinic standards.

• Graduation from high school or an equivalent combination of education and experience.
• Prior Cadence, MiChart and Aspect phone systems experience.
• Previous experience in an ambulatory care clinical setting.
• Knowledge of medical terminology.
• Experience working within a large, complex health care setting.
• Demonstrated record of excellent attendance.
• Demonstrated active listening, written, verbal and information technology skills.
• Exceptional interpersonal skills and ability to work within a team setting.
• Exhibits professional and positive image when interacting with patients, faculty, and staff.
• Ability to communicate effectively.

Shift: Mon-Fri, with late night rotation and weekend rotation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.