Clinical Manager-Ophthalmology
Position Summary
The Clinical Manager is responsible for overseeing back-office clinical workflow across all practice locations to ensure efficient operations and excellent patient care. This role supervises clinical support staff, including technicians and scribes, and is responsible for training Practice Leads and clinical personnel.
The Clinical Manager ensures clinical equipment is operational, assists with regulatory compliance including OSHA requirements, and coordinates training and supplies with vendors and pharmaceutical representatives.
This role also supports day-to-day clinical operations and may perform ophthalmic technician duties as needed to maintain patient flow and operational efficiency.
Essential Duties and Responsibilities
Clinical Operations Oversight
Supervise and support back-office clinical staff including technicians and scribes.
Monitor patient flow to ensure efficient clinic operations and minimize patient wait times.
Assist with resolving patient service concerns and escalate issues to management as appropriate.
Work collaboratively with physicians, administrators, and clinical staff to maintain efficient operations.
Staffing and Scheduling
Prepare weekly and monthly schedules for technicians and scribes based on patient volume and clinic needs.
Adjust staffing assignments as needed to address absences, schedule changes, or operational needs.
Provide coverage for Practice Leads when necessary.
Training and Staff Development
Train and mentor new and existing clinical staff.
Provide ongoing coaching and support to ensure adherence to clinical protocols and operational standards.
Conduct performance reviews and disciplinary action meetings with employees, in consultation with Operations Manager and HR, to address performance deficiencies and outline clear corrective steps for improvement.
Coordinate training opportunities with vendors and pharmaceutical representatives.
Equipment and Facility Support
Monitor ophthalmic equipment to ensure it is functioning properly.
Notify Operations Manager of equipment or facility maintenance needs.
Serve as a liaison for equipment purchasing, repairs, installation, and training.
Compliance and Safety
Support clinic compliance with OSHA and other applicable regulatory standards.
Ensure clinical areas maintain proper safety and infection control practices.
Clinical Support
Perform ophthalmic technician duties as needed to support clinic operations and maintain patient flow.
Address operational issues that may impact daily clinic operations.
Travel
Travel between clinic locations as needed to support staffing, training, and operational needs.
Employees must maintain a valid driver's license and current proof of automobile insurance if travel is required.
Qualifications
High school diploma or equivalent required; associate or bachelor's degree preferred.
Minimum of three (3) years of experience as an ophthalmic technician or similar clinical role.
Prior supervisory or leadership experience preferred.
Strong written and verbal communication skills.
Proficiency with electronic medical records and computer systems.
Ability to type a minimum of 45 words per minute.
Demonstrated ability to manage multiple tasks in a fast-paced clinical environment.
Strong organizational and problem-solving skills.
Ability to make sound decisions and exercise good judgment.
Ability to effectively train, motivate, and support staff.
Demonstrated commitment to treating patients and coworkers with professionalism and respect.
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position.
Ability to sit, stand, and walk for extended periods throughout the workday.
Ability to occasionally lift and move items up to 25 pounds.
Frequent use of hands for keyboarding, writing, and operating office or clinical equipment.
Ability to communicate effectively in person, by phone, and electronically.
Occasional bending, reaching, and stooping may be required.
Ability to travel between clinic locations as needed.
This job description is intended to describe the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may change based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Compensation details: 70304-80000 Yearly Salary
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