Clinical Program Coordinator

Position Summary

Under general supervision, provides programmatic support and management of day-to-day operations of the department's clinical program(s)

Job Responsibilities

• Coordinates and assists with the program development and patient flow assessment. Coordinates patient selection, recruitment, scheduling and outreach for the program.
• Ensures that program guidelines and procedures are implemented appropriately. Implements overall program quality assurance and compliance.
• Analyzes and evaluates workflow, to ensure maximum efficiency. Makes recommendations for improvements in workflow, patient and referring physician satisfaction.
• Assists with patient care activities. Schedules and confirms patient appointments and necessary testing. Obtains referrals and or pre-certification for patients. Discusses the program and risks and benefits with patients.
• Organizes and distributes promotional and informational materials.
• Coordinates and participates in site visits and audits. Ensures readiness and compliance. Addresses and resolves issues uncovered during visit/audit.
• Provides training to new staff and familiarizes them with systems and policies and protocols.
• Assists in data analysis with statistical analysis software.
• Responsible for procurement activities related to goods, services, and/or equipment as needed.
• Maintains inventory of supplies, equipment and/or reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.

Education

Bachelor's Degree

Experience

Significant related experience can be considered in lieu of a degree.

Approximately 3 years of related experience coordinating specialty programs.

Knowledge, Skills and Abilities

• Demonstrated organizational skills and ability to pay close attention to detail.
• Excellent communication skills (both verbal and written).
• Ability to exercise standards of professionalism, including appearance, presentation and demeanor.

Working Conditions/Physical Demands

Standard office work