"Clinical Receptionist 2"

Overview

The Clinical Receptionist will work with a team to provide coverage of Child Study Center clinical reception locations. The responsibilities of the Clinical Receptionist include, but are not limited to: Interface with patients and clinicians around patient check‐in/out, scheduling, phone calls, referrals, responds to and triages in‐coming phone calls. Complete brief phone screen to determine appropriateness for services available, and work with other staff (clinicians and managers) to process referrals coming from patients and outside agencies. Data entry on client intakes and outcomes into EPIC. Assist with participating in coverage of clinical practice scheduling pools to assure timely and accurate scheduling of visits. Work with patients and clinicians to assure that appointments are scheduled in a timely and clinically appropriate manner. Operates and maintains computer and related equipment. Performs clerical function incidental to data / errors and case review control activities. Support EMR scanning needs for Child Study Center clinical programs as needed. Participate in regular meetings with clinical support staff team to review current project and timeline for completion as well as regular meetings for review of current authorizations.

Required Skills and Abilities

1. Well-developed oral and written communication / telephone skills. Professional office demeanor. Process a positive attitude.
2. Solid computer skills; experience with Epic, Microsoft Word, Excel.
3. Self-motivated and ability to work with limited supervision.
4. Well-developed organizational skills and attention to detail, including the ability to work with conflicting demands. Ability to work with confidential information in a sensitive manner.
5. Demonstrated ability to be a team player. Excellent record of attendance and punctuality.

Preferred Education, Experience and Skills

Bilingual (Spanish-language). Oracle ‐ BMS database software. Experience with the Child Study Center Epic Build.

Principal Responsibilities

1. Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Provides assistance to other receptionists in screening patient calls.
2. Provides specialized information related to section, policies, procedures, insurance and services. Assists patients with the completion of forms.
3. Builds monthly provider master schedules and clinic calendars from established sources and verifies provider sessions worked. Modifies master schedules to accommodate time off, extra patients, hospital emergencies, etc. Creates patient bump lists as necessary due to last minute provider call outs.
4. Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling. May schedule patients into clinical research studies.
5. Receives patients and visitors. Secures names and needs and directs accordingly. Updates patient information and verifies insurance information, level of services and tracks referrals when necessary. Initiates billing process by completing patient encounter forms and accepts and processes fee for service payments.
6. Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures.
7. Schedules surgical procedures for patients. Coordinates available dates for surgery and scheduling of pre and post operative exams and lab work. Obtains and distributes necessary paperwork and maintains system to track completion. Coordinates surgery schedule changes as necessary.
8. Schedules and coordinates departmental meetings, classes, clinics, conferences, etc.
9. Utilizes computer input and retrieve data. Merges and manipulates data to generates complex reports. Compiles and maintains clinical and patient statistical data and produces summaries and reports.
10. Keyboards correspondence, clinical information, reports, publicity material, educational handouts etc. Composes general written material.
11. Obtains patient charts, medical records and lab reports and verifies for completeness.
12. Sorts, screens and distributes incoming mail. Prioritizes and ensures completion of medical forms by clinical staff. Coordinates interdepartmental communication including distribution of medical records and reports.
13. Establishes and maintains filing systems.
14. Maintains inventory of office supplies and educational material.
15. May oversee and instruct support staff. Ensures adequate coverage of reception desk.
16. Performs additional functions incidental to office activities.

Required Education and Experience

Four years of related work experience, two of them in the same job family at the next lower level, and a high school education; or two years of related work experience and an Associate degree; or an equivalent combination of experience and education.

Job Posting Date

11/25/2025

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade C

Time Type

Full time

Duration Type

Staff

Location

350 George Street, New Haven, Connecticut