Clinical Referral Representative I - Neurological Surgery

Job No: 536907

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Health Care Administration/Support

Department: 29190000 - MD-NEUROLOGICAL SURGERY

Job Description

Position is responsible for answering intake/referral phone line and taking all pertinent information including demographics, diagnosis, medical history and insurance information and entering into a Departmental database. Retrieves fax information sent from patients and referring physicians and enters into database. When required, responsible for taking an accurate, legible and complete phone message. Reviews in-house referrals sent through the hospital intranet web site including verifying that requests are complete, and either schedules, rejects or requests further information, as required. Checks in hospital information systems (SMS) to ensure patient is a new patient and not a return.

Interacts with clinic, departmental and other health center personnel to resolve issues, to confirm appointments, or to obtain further information. Observes all HIPAA rules & regulations and ensures that protected health information is secure.

Generates through SMS a medical record number for new patients. Assists other team members by calling insurance carriers or using on-line services to verify patient's medical insurance including dates of service, co-pays, deductibles and provider participation. As needed, obtains from the PCP an authorization number or contacts insurance carrier to obtain.

Schedules patient appointments in scheduling system (IDX) which includes entering date, time, duration of visit, insurance information including FSC, authorization numbers, type of visit, co-pays, deductibles, and number of authorized visits. Responsible for calling patients and/or referring physicians with appointment dates and times, or to obtain additional or corrected information. Sends out new patient letters/packets, as needed.

Responsible for filing pending referrals in alpha sequence. Acts as back up in the absence of other team members.

Advertised Salary: $17.74-$19.68 Hourly

Minimum Requirements: High school diploma or equivalent and two years of experience providing customer service in a health care setting.

Preferred Qualifications: Experience in providing the perfect patient experience; EPIC experience; Knowledge of medical terminology; Solid organization skills.

Special Instructions to Applicants: For consideration, please complete an application and include a cover letter, resume and the names and email addresses of three to five references. The University of Florida is an Equal Employment Opportunity Employer. This requisition has been reposted. Previous applicants are still under consideration and need not apply. To claim veterans' preference, indicate the claim on the application and provide required documentation by uploading a DD-214 (or equivalent certification from the Department of Veteran Affairs) and any additional supporting documentation based on the type of claim. An application must be submitted by 11:55 p.m. (ET) of the posting end date.

Applications Close: 22 September 2025