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This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a…
critical role in facilitating all aspects of patient care.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients
Obtains detailed clinical information face-to-face, by telephone or electronically
May provide basic information regarding the need for insurance referral(s)
Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
Performs independent patient and outside provider call triaging and assists in directing patient flow
Serves as a liaison between patient/family/provider
Resolves issues directly or ensures appropriate management of call by others
Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials
Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly
Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated
Participates in training for new hires
Prepares, open, and close provider schedules and handles daily schedule changes
Conduct slide submission as needed
Other duties and responsibilities as assigned
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Ability to multi-task and function as an integral member of the team
Excellent verbal and written communication skills required
Excellent computer, customer service, problem solving, and organizational skills required
MINIMUM JOB QUALIFICATIONS:
The position strongly prefers a bachelor’s degree in health administration or a related field, along with up to 1 year of experience in healthcare or customer service.
The Opportunity to Change a Life Begins with Dana-Farber! Four Time Award Winner! With a career at Dana-Farber Cancer Institute, you play an important role in helping to fulfill our mission and ultimate goal: the eradication of cancer and related diseases. We are ranked as one of the nation's best midsize employers and offer exciting jobs and careers to match your skills, interests, and passions. The mission of Dana-Farber Cancer Institute is to provide expert, compassionate care to children and adults with cancer while advancing the understanding, diagnosis, treatment, cure, and prevention of cancer and related diseases. As an affiliate of Harvard Medical School and a Comprehensive Cancer Center designated by the National Cancer Institute, the Institute also provides training for new generations of physicians and scientists, designs programs that promote public health particularly among high-risk and underserved populations, and disseminates innovative patient therapies and scientific discoveries to our target community across the United States and throughout the world. Main Themes: Mission-driven work: Dana-Farber emphasizes the impact employees have on their mission: "the eradication of cancer and related diseases." Working at Dana-Farber means playing a role in "changing a life." Prestige and recognition: The Institute highlights its accolades, including being a "Four Time Award Winner" and ranking as "one of the nation's best midsize employers." This appeals to potential candidates seeking a reputable and rewarding workplace. Comprehensive cancer care and research: Dana-Farber's mission statement explicitly outlines its dedication to "expert, compassionate care" for all ages, alongside advancing cancer understanding, treatment, and prevention. Academic affiliation and impact: The Institute's affiliation with Harvard Medical School and designation as a National Cancer Institute-designated Comprehensive Cancer Center showcase its commitment to training future medical professionals and disseminating impactful research. Focus on public health and underserved communities: Dana-Farber emphasizes its commitment to public health programs, especially for "high-risk and underserved populations." This highlights their dedication to health equity and broader community impact. Important Ideas/Facts: Career opportunities tailored to individual interests: The website states they offer "exciting jobs and careers to match your skills, interests, and passions." Nationwide and global reach: Dana-Farber's work extends beyond its physical location, aiming to disseminate "innovative patient therapies and scientific discoveries" across the US and the world. Key Quotes: "The Opportunity to Change a Life Begins with Dana-Farber!" - This powerful statement directly connects employment with the Institute's impactful mission. "The mission of Dana-Farber Cancer Institute is to provide expert, compassionate care to children and adults with cancer while advancing the understanding, diagnosis, treatment, cure, and prevention of cancer and related diseases." - This quote clearly outlines the multifaceted approach Dana-Farber takes in combating cancer. Overall, this source effectively portrays Dana-Farber Cancer Institute as a prestigious and mission-driven organization dedicated to comprehensive cancer care, research, education, and community impact. The language used aims to attract talented individuals seeking a fulfilling career where they can contribute to the fight against cancer.
