Clinical Service Representative II - Psychiatry

Scheduled Hours

40

Position Summary

Position is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, collecting co-payments, answering incoming patient phone calls, and medication prior authorizations.

Job Description

Primary Duties & Responsibilities:

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Schedules return patient appointments and patient testing.
• Answers incoming patient phones calls and directs them to appropriate personnel.
• May prepare patients' charts for daily appointments.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending out patient reminders or Zoom links and other related scheduling duties.
• Submits prior authorization requests per office guidelines.
• Cross coverage of other office staff as needed.
• This position is in person therefore commitment to attendance is critical and necessary.
• Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions
* Normal office environment.
* Exposure to blood-borne pathogens.
* Requires protective devices.
* Patient care setting.
* Direct patient care setting.

Physical Effort
* Typically sitting at desk or table.
* Typically standing or walking.
* Typically bending, crouching, stooping.
* Occasional lifting (25 lbs or less).

Equipment
* Office equipment.
* Clinical/diagnostic equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:
High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:
The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:
Medical Office Setting (2 Years)

Skills:
Not Applicable

Driver's License:
A driver's license is not required for this position.

Preferred Qualifications

Skills:
Billing, Communication, Computer Literacy, Epic Applications, Health Insurance, HIPAA Policies, Insurance, Interpersonal Relationships, Medical Terminology, Organizing, Patient Communications, Scheduling, Telephone Communications

Grade

C06-H

Salary Range

$17.34 - $25.40 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.