Position Summary: Rutgers, The State University of New Jersey is seeking a Clinical Services Representative I within the Department of Endodontics at the Rutgers School of Dental Medicine ( RSDM ). Under general supervision, the Clinical Services Representative I conducts a variety of front desk services. Additionally, the Clinical Services Representative I serves as a receptionist, maintains appointment bookings, requests charts, enters, updates and verifies patient demographics and insurance…
information. Essential Duties and Responsibilities include the following: Documents the patients arriving for treatment at Rutgers School of Dental Medicine. Inputs all biographical information and verifies patient identification in accordance with RSDM policies. Evaluates patient data to confirm that the information is up to date. Obtains copies of patients' Medicaid, Medicaid HMO , or dental insurance card, and verify and update the information as necessary. Verifies that the required insurance copayment or deductible is obtained prior to the patient being treated by residents. Accountable for the posting of patient payments. Ensures accurate documentation of these payments. Generates computer receipts for patients upon request. Provides excellent customer service in response to patient inquiries and directs them to the relevant financial coordinator. Guides patients to the appropriate section of the dental school, such as Special Needs, Pediatric Dentistry, Oral Medicine, and others. Notifies residents about the arrival of their patients. Receives messages for residents and inform them regarding patient appointments, prescription concerns, and other related matters. Obtains referrals from dental practices for treatment and notify patients once their insurance provider has approved the treatment. Reviews the schedule for any outstanding balances to ensure we are complying with the RSDM Standard Operating Procedures. Confirms appointments and informs patient if payment is due at the time of service. Arrange for counseling with a financial coordinator if needed. Scans charts, identification, and insurance cards in axiUm. Minimum Education and Experience: Three (3) years of progressively responsible clerical experience required of which one (1) year must have been in a business setting involving billing and collection or medical insurance activities. City: Newark State: NJ Physical Demands and Work Environment: PHYSICAL DEMANDS : There are no significant physical demands. Sitting for long periods of time may be a requirement. WORK ENVIRONMENT : General dental clinic/school environment. Posting Number: 26ST1762
