General Responsibilities

• Provides customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
• Troubleshoots and analyzes problems and bugs in applications and products.
• Supports the testing and production use of applications and products.
• Performs upgrades, releases, customization, and documentation of work according to team's established methodology.
• Collaborates with technical and functional business clients and teams within the central information technology organization.
• Assists in project planning, formulating objectives, estimating tasks, and evaluation of customer requests.

General Responsibilities

• Provides customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
• Troubleshoots and analyzes problems and bugs in applications and products.
• Supports the testing and production use of applications and products.
• Performs upgrades, releases, customization, and documentation of work according to team's established methodology.
• Collaborates with technical and functional business clients and teams within the central information technology organization.
• Assists in project planning, formulating objectives, estimating tasks, and evaluation of customer requests.