Cloud Applications Administrator - Penn Engineering

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

Posted Job Title

Cloud Applications Administrator - Penn Engineering

Job Profile Title

Systems Administrator B

Job Description Summary

Penn Engineering's world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. https://www.seas.upenn.edu/

The Cloud Applications Administrator will work on our diverse client-facing support team. This position will work directly with vendors, University staff, and consultants to maintain cloud-based and local solutions for Penn Engineering faculty, staff, and students and will be responsible for managing a variety of cloud services and on-premises resources. Hybrid work eligible.

Job Responsibilities

• Maintain, configure, and support cloud-based platforms used by administrative departments, faculty, staff, and students, including Google Workspace for Education, Freshservice, Slack, Slate, and others.
• Perform ongoing administration and maintenance, including changes, modifications, or improvements of cloud services to ensure reliability, security, and data privacy and compliance.
• Maintenance, configuration, and management of hosted websites on Pantheon and on-premise webservers.
• Work with stakeholders to define standards, best practices, and long-term plans for the services, and recommend solutions based on those needs.
• Document configurations, procedures, and service changes, and provide support for troubleshooting, access, and issue resolution as needed.
• Participation in our on-call support rotation. On-call work may be required during non-business hours to respond to urgent, high-priority, and escalated service issues or outages. This includes the potential for both evening and weekend hours.

Qualifications

• Bachelor's Degree in Computer Science or a related field and one to two years of related experience or an equivalent combination of education and experience.
• Demonstrated experience with Cloud services, in particular Google Workspace for Education.
• Experience with WordPress and PHP highly desirable
• Experience with Apache and webservers
• Experience working in Linux environments
• Working knowledge scripting in Shell, Perl, and Python
• Strong interpersonal, written, and communication skills
• Must have the ability to work independently and as a member of a team.
• Ability to quickly learn and apply technologies.