Job Description

Job Summary

Provides support to the COE-Digital & Information Technology (DIT) in running and maintaining instructional labs across district locations. Consistently supports DIT instructional lab standards, software, instructional licenses, curriculum alignment, inventory maintenance, as well as any other instructional technology activities as they relate to the COE-DIT and Workforce Technology integration across district.

Essential Functions

• Install and provide troubleshooting of instructional software in DIT labs following license requirements and standards for SCH, CE and corporate classes within deadlines.
• Maintain, follow, and support district-wide & cross-discipline instructional hardware and software needs aligned with school policies, security standards, and product requirements.
• Maintain lab standards by monitoring the exterior and interior of labs for anything out of policy and miscellaneous items, such as trash/debris, safety hazards, etc. Assist in the maintenance of equipment inventory for assigned area(s).
• Assist with internal and external events as needed by the department, COE, and Workforce Technology initiatives across district.
• Keep abreast of current technology, learn new technology, and apply new skills effectively as needed by the COE and Workforce Technology related activities across district.
• Develop and maintain good working relationships with colleagues at all levels of the organization.
• May have to relocate to a different campus and change assignments as required.

Qualifications

Education & Experience

• High School Diploma or GED required.
• Associates degree in Computer Science or a related field preferred.
• 1 year directly related work experience may be substituted in lieu of educational requirement.
• 1 year working with desktops, servers and instructional equipment required.
• Experience with hardware/software/networking installation & troubleshooting, and asset & inventory management preferred.

Licensing & Certification

• Valid Texas Driver License.
• A+ Certification is preferred.
• Able to obtain Network+ and Security+ certifications, or equivalent within 12 months of employment.

Special Skills

• MS Office, Apple Programs & Ecosystems.
• Operating Systems.
• Basic hardware/software installation and troubleshooting.
• Must be able to lift 50 pounds.
• Must have reliable transportation to travel occasionally to other HCC locations.
• Must read, write, and speak English and perform simple arithmetic calculations.
• Subject to working nights, week-ends and holidays.

Competencies

• Delivering High Quality Work.
• Accepting Responsibility.
• Serving Customers.
• Supporting Organizational Goals.
• Driving Continuous Improvement.
• Acting with Integrity.
• Thinking Critically.
• Managing Change.
• Communicating Effectively.

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.