"Collections Coordinator"

Job Description

Tennessee State University Bursar's Office invites applications for the position of Collections Coordinator.

The Collections Coordinator is responsible for the collection activity, which includes but is not limited to: contacting students to collect outstanding balances; making professional decisions when performing account audits and adjustments; creating, adjusting, and maintaining payment plans; preparing collection correspondence; overseeing the collection efforts of third-party agencies; and other related tasks to reduce outstanding receivables and provide accurate information and balances for receivables due to the University. The primary objective of this position is to collect current and past due student accounts to reduce overall accounts receivable while maintaining the highest level of professionalism and confidentiality to all customers. The Collections Coordinator is an extension of the Bursar's Office and may be called upon to assist with other responsibilities within the Bursar's Office. This position requires effective collection techniques, excellent customer service abilities, excellent communication skills (oral and written), professional sound judgment, and effective time and task management abilities. This position reports directly to the Collections Manager.

Knowledge, Skills, and Abilities

Excellent communication (written and verbal), time management, and organizational skills.

Three years of experience working with spreadsheets and word processing, preferably Microsoft Excel and Word.

Accuracy, efficiency, and attention to detail demonstrated in all phases of work.

Provide excellent customer service to students, parents, and staff.

Investigate and resolve student billing concerns.

Answer inquiries regarding student account issues.