College Credit for Heroes Program Coordinator

Coordinate participant enrollment, intake, orientation, and onboarding processes.

Assist veterans and active-duty service members with navigating university admissions, enrollment, military transcript submission, Prior Learning Assessment, and related institutional processes.

Support the collection, review, routing, and documentation of Joint Services Transcripts, Community College of the Air Force transcripts, military certifications, occupational training records, and other prior-learning documentation.

Coordinate the evaluation of military education, training, occupational experience, certifications, and other prior learning with faculty, academic departments, registrars, advisors, and designated evaluators.

Support the implementation of Prior Learning Assessment methods, including portfolio assessments, challenge examinations, certification crosswalks, and military credit evaluations.

Track each participant’s progress from initial inquiry and evaluation through enrollment, credit award, academic progression, credential completion, and career transition.

Maintain accurate participant records and ensure that all program documentation is complete, organized, confidential, and audit ready.

Serve as the primary liaison among program participants, faculty, academic departments, university offices, and external partners.

Coordinate referrals to academic advising, financial aid, veterans’ benefits, tutoring, career services, counseling, and other student-support resources.

Monitor participant engagement and follow up with students who experience barriers that could affect their academic progress or program completion.

Maintain compliance with institutional policies, grant requirements, reporting standards, and applicable state and federal regulations.

Assist with the preparation and submission of monthly, quarterly, annual, and other required program reports.

Collect, organize, verify, and analyze program data, including participant enrollment, credits evaluated and awarded, academic progress, credential attainment, time to completion, and employment-related outcomes.

Support the development and maintenance of a centralized system for tracking participant services, academic credit, progress, and program outcomes.

Assist with the coordination of program workshops, information sessions, faculty training, participant events, and partner meetings.

Collaborate with the Outreach and Engagement Lead on recruitment, communications, community engagement, and participant-retention activities.

Maintain regular communication with veterans, active-duty service members, program partners, and other stakeholders regarding program services and participant needs.

Support the development and implementation of standardized procedures, evaluation rubrics, quality-assurance practices, and operational workflows.

Assist with monitoring the program budget, expenditures, purchasing, and supporting documentation, as assigned.

Participate in program assessment, continuous-improvement activities, and planning for the program’s sustainability and expansion.

Perform other duties related to the College Credit for Heroes program as assigned.

% FTE

1.0

Hiring Range
$55,038.89 - $70,174.59

Education

Bachelor’s degree in education, public administration, workforce development, student affairs, business administration, social sciences, or a related field.

Master’s degree in education, public administration, workforce development, student affairs, business administration, or a related field preferred.

Required Licensing/Certification

Valid Texas Driver’s License preferred.

Knowledge, Skills, and Abilities

Knowledge of:

• Knowledge of higher-education enrollment and student-support processes.
• Understanding of the educational and workforce needs of veterans and active-duty service members.

Skill in:

• Effective customer service.
• Strong problem-solving and decision-making.
• Strong management.
• Multitasking and time management.
• Coordinating work of others.
• Planning activities.
• Leading projects.
• Both verbal and written communication.
• Critical-thinking, and follow-through skills.

Ability to:

• Prepare detailed reports.
• Work independently.
• Communicate effectively.
• Interpret and apply institutional policies, grant requirements, and program procedures.
• Coordinate activities across multiple university departments and external organizations.
• Establish effective working relationships with diverse populations and stakeholders.
• Maintain detailed, accurate, and confidential participant and program records.
• Independently while contributing effectively to a collaborative program team.
• Commit to student success, educational access, workforce development, and the recognition of military and prior learning.

Work Experience

Required:

• Experience coordinating programs, projects, or student support services.
• Strong organizational, administrative, and data-management skills.
• Ability to manage multiple priorities, meet deadlines, and maintain accurate records.
• Strong written, verbal, interpersonal, and customer-service skills.
• Ability to communicate effectively and professionally with students, faculty, administrators, military-affiliated individuals, community organizations, and external partners.
• ·Proficiency in Microsoft Office applications and experience working with databases, reporting systems, or student information systems.
• Ability to handle sensitive and confidential student information appropriately
• Ability to maintain the security or integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system.

Preferred:

• Program-coordination experience in higher education, workforce development, veteran services, military-affiliated programming, or a grant-funded environment.
• Experience supporting veterans and active-duty service members.
• Knowledge of military education benefits, military transcripts, and the challenges service members may experience when transitioning into higher education and civilian employment.
• Familiarity with Prior Learning Assessment principles and practices.
• Familiarity with the American Council on Education Military Guide, military credit recommendations, credit-articulation processes, or competency-based education.
• Experience working with student information systems, case-management systems, data-tracking platforms, or grant-reporting systems.
• Experience developing or supporting workforce pipelines, employer partnerships, community partnerships, or career-transition initiatives.
• Experience collecting, analyzing, and reporting participant and program-outcome data.

Working/Environmental Conditions

• Limited standing and/or walking.
• Handling light weight objects.
• Using or carrying equipment.
• Stoop, bend or lift.

Desired start date

Position End Date (if temporary)

Posting Detail Information

UA EEO Statement

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.

Manual of Administrative Policies and Procedures

Close Date
10/06/2026

Open Until Filled (overrides close field)
No

Special Instructions to Applicants
Open to all applicants.
Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a Bachelor’s degree in education, public administration, workforce development, student affairs, business administration, social sciences, or a related field? A Master’s degree in education, public administration, workforce development, student affairs, business administration, or a related field is preferred.
   • Bachelor’s degree in education, public administration, workforce development, student affairs, business administration, social sciences, or a related field
   • Master’s degree in education, public administration, workforce development, student affairs, business administration, or a related field
   • None of the above
2. * Do you have experience coordinating programs, projects, or student support services?
   • Yes
   • No
3. * Do you have program-coordination experience in higher education, workforce development, veteran services, military-affiliated programming, or a grant-funded environment?
   • Yes
   • No
4. * Do you have experience supporting veterans and active-duty service members?
   • Yes
   • No
5. * Are you familiar with the American Council on Education Military Guide, military credit recommendations, credit-articulation processes, or competency-based education?
   • Yes
   • No
6. * Do you have experience working with student information systems, case-management systems, data-tracking platforms, or grant-reporting systems?
   • Yes
   • No

Applicant Documents
Required Documents

1. Resume
2. Cover Letter/Letter of Application
3. Official Transcripts

Optional Documents

1. Other Document
2. Reference Letter 1
3. Reference Letter 2
4. Reference Letter 3