Program Assistant - Transitional Studies

for the English Language Acquisition (ELA) Program within Transitional Studies. This position serves as a welcoming first point of contact for students, assists with new student onboarding, maintains accurate records, supports daily program operations, and helps connect students with resources that promote enrollment, persistence, and success. This position reports to the Director for Transitional Studies. This position closes on November 1, 2026 @ 11:59 PM Pacific Time. If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook@columbiabasin.edu or (509) 542-4407. Primary Responsibilities Support new student onboarding activities (info sessions, enrollment essentials, testing, and new student welcomes) for transitional studies programs and facilitate room reservations to support program operations; Administer and proctor standardized assessments using the CASAS e-tests system in accordance with established testing protocols; Provide clerical and administrative support to staff and faculty, including copying, typing, filing, and supply coordination; Update and maintain confidential student electronic records in compliance with applicable regulations and college procedures; Provide requested student and participant data for statistical analysis, attendance tracking, and program review, forwarding information as needed; Assist students with routine, cross-departmental questions and concerns by helping identify appropriate solutions within established guidelines; Compose and edit program correspondence and printed materials in English and/or Spanish to support program policies, procedures, and communications; and Perform other related duties as assigned. Required Qualifications High school diploma or equivalent; Two (2) years of experience in administrative support, clerical experience or related field; and Bilingual in English and in Spanish. Skills and Abilities Customer Service : Demonstrated ability to provide professional and responsive service to students, faculty, staff, and the public; respond to inquiries in a timely manner; and handle sensitive or confidential matters with discretion; Computer Proficiency : Demonstrated proficiency in Microsoft Office applications, database systems, student information systems, and standard office software; ability to learn and effectively utilize college-specific technology platforms; maintain accurate data entry and electronic records; Communication : Ability to communicate effectively in oral and written formats, including composing and editing correspondence in English and/or Spanish; present information clearly; and respond appropriately to questions and requests; Organization ; Ability to organize work, prioritize tasks, schedule appointments and events, maintain accurate records, and manage multiple assignments while meeting established deadlines; Dependability : Demonstrated reliability in attendance and work performance; ability to follow instructions, meet deadlines, complete assignments accurately, and maintain consistent quality of work; CBC Shared Commitments: Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors. Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable; and Support for Diversity, Equity & Inclusion : Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth. Terms of Employment This position is a full-time, overtime-eligible classified staff position. The typical work hours for this position are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately. PROCESS NOTE: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute. **Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, Spanish Language Skills, Organizational Skills, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.). CONDITIONS OF EMPLOYMENT: In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students. If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986. Columbia Basin College is unable to sponsor or assume sponsorship of employment visas (e.g., H-1B) at this time. Applicants must be authorized to work in the United States for any employer without sponsorship. CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources. OTHER JOB ELEMENTS: The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. PHYSICAL DEMANDS: While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment. WORKING CONDITIONS: Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises. UNION CLAUSE: This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.