Communication Dispatcher 1

About Fitchburg State University:

Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 7,000 full and part-time students. We invite you to learn more about us and how we can help you achieve your educational goals.

Institutional Diversity and Social Justice
Fitchburg State University embraces a commitment to diversity, inclusion, belonging and social justice. We encourage individuals from historically underrepresented groups to apply and also those who can contribute to diversity, inclusion and equal opportunity in higher education through their teaching, research and mentorship.

Job Description:

General Statement of Duties and Responsibilities: Responsible for all communications via telephone and radio frequency within the University Police dispatch area, and monitors all alarms and surveillance equipment. The Dispatcher will also be responsible for assisting the public with information and directions, and performs other duties as required.

Detailed Statement of Duties and Responsibilities:

• Handles requests via walk-in, telephone, callbox, cellular, and radio, to the University Police Station and processes those requests by giving out or extracting pertinent information, routing the call to the proper person or dispatching the proper resource.
• Monitors all emergency alarms on campus, to include intrusion, panic, emergency call box, and fire.
• Utilizes surveillance camera systems and assists investigators with recorded video.
• Utilizes Onguard access system software and remotely controls building access.
• Utilizes Computer Aided Dispatch system. Accurately document all interactions with the public.
• Utilizes CJIS, NCIC, Openfox and CJIS Web and other electronic data gathering tools.
• Transmit and receive information via two-way radio, cellular Telephone, Radio scanner, Internet, and Local Area Networks.
• Provide Basic Pre-arrival instructions to those in need of medical assistance.
• Aid Shift Supervisors to bring closure to all open cases as directed.
• Completes clerical assignments as needed.
• Keeps a clean and organized work area.

Requirements:

• Must be able to work all shifts, holidays and weekends.
• Ability to interact and communicate effectively with the public.
• Ability to adjust to changing situations to meet emergency requirements.
• Capability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to accurately assemble and organize information in accordance with established procedures.
• Ability to work independently and exercise sound judgment.
• Ability to understand, apply and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities.
• Ability to exercise discretion in handling confidential information.
• Ability to follow written and oral instructions.
• Ability to operate or be trained to operate all related equipment.
• Ability to perform the above duties with or without reasonable accommodation.
• Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board and Sexual Offender Registry Information (CORI/SORI check); a background check satisfactory to the university.

Additional Information:

Shift Information: Full-time, benefited AFSCME Unit II position. Shifts and hours are determined by the shift bid process in the Collective Bargaining Agreement.

This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a title Communication Dispatcher. The bi-weekly pay rate is $1,935.36, grade 11, Step 05, which equates to an annual salary of $50,319.36. This position is not eligible for H-1B sponsorship.

Fitchburg State University offers a competitive benefits package that includes:

• several different pre-taxed health insurance plan options
• competitive retirement plan
• life insurance up to 8x the annual salary
• long-term disability coverage
• dental insurance
• accrued vacation and sick days
• personal days per year
• paid holidays
• tuition remission for self, spouse, and dependent children, and more...

Fitchburg State University is an equal opportunity employer.

Application Instructions:

Interested candidates should submit a cover letter, resume and be prepared to enter name/contact information for three professional references.

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