Position Summary

The Operations & Facilities Management Department at WashU Medicine is committed to delivering a comprehensive range of services to support the medical campus. We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world’s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management. Furthermore, as WashU Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors. Serves as the support coordinator and communicator (partnered with Communications Officer II or Lead Communications Officer) for all life safety and protection of property, emergency, and non-emergency incidents on campus. Coordinates emergency medical assistance, with both internal and external resources. Utilizes a wide variety of communications, surveillance, and other technical systems in support of campus safety. Might be assigned to general dispatching duties or related special assignments. Must be prepared to deal with a variety of complex and ever-changing situations, make quick decisions, and take action. Needs to be able to utilize a variety of tools and techniques to resolve situations and accurately and thoroughly record information for the official University record.

Job Description

Primary Duties & Responsibilities:

• Detects and directs assets related to emergency and non-emergency incidents (medical, law enforcement, injury/accident, etc.) on campus, under the direction of CO II or Lead. Maintains constant vigilance of all university properties. Takes action, or makes notes for follow-up, on any safety and security issues. Provides Emergency Management support during larger-scale incidents. This includes operating the campus emergency notification system (Alertus).
• Receives/compiles information for the computer-aided dispatch system (CAD) and subsequent incident reports.
• Provides immediate research databases to support field operations and investigations. This includes mastering the closed-circuit television system (CCTV), the access control system, and other security-related systems.
• May be assigned to various support roles, including fingerprinting, administrative, and logistical assignments.
• Conducts virtual building checks, verifying access control devices, and proactively identifies any potential safety or security hazards. Uses problem-solving skills to resolve issues related to campus facilities.
• Assists Medical Center personnel and visitors with directions and other information—partners with customers in assisting them in resolving multi-department or multi-organizational issues.
• Takes possession of found property, attempts to locate the owner, and secures property according to established procedures.
• Provides support to various Facilities divisions and offices as needed.

Working Conditions:

Job Location/Working Conditions: Alternative work schedule as a regular part of the job (shifts, evenings, and weekends). Requires extensive safety training. Requires protective devices. Typically bending, crouching, and stooping. Typically standing or walking. Typically running and walking. Equipment: Office equipment. Operate a motor vehicle. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications: No specific certification is required for this position. Work Experience: Communications Officer/Dispatcher In An Academic Environment, Or Civilian/Military Police Setting (1 Year) Skills: Not Applicable Driver's License: A driver's license is not required for this position.

Preferred Qualifications

Education: Associate degree - Criminal Justice Certifications: Crisis Intervention Team (CIT) - CIT International Work Experience: Communications Officer In A Professional Organization (2 Years) Skills: Computer Literacy, Criminal Justice, Crisis Intervention Training, Customer Service, Military Training, Oral Communications, Organizational Commitment, Police Operations, Professional Integrity, Strive for Excellence, Teamwork, Telecommunications, Working Independently, Written Communication

Grade

G06-H

Salary Range

$17.87 - $27.06 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.