"Communications Officer"

About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

Job Summary

Reporting to the Public Safety Communications Manager, the Communications Officer is responsible for processing and maintaining relatively complex police dispatching and emergency alert systems, office records, video security monitoring, alarm monitoring, incident and accident reports.

The Officer performs detailed multitasking technical work in taking emergency calls, logging call information, entering accurate information into police records and emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment and emergency staff.

The Officer routinely works independently with the assistance of on-duty campus police and security officers. The position is a direct line of communication for the general public and the campus community.

This position is designated as Campus Security Authority (CSA) and is responsible for reporting crimes and other incidents to the Clery Act Compliance Officer for inclusion in the Annual Campus Security Report in accordance with the Federal Clery Act and GGC policy.

Responsibilities

• Monitors alarm systems and security camera systems; greets students, families, and visitors to the Office of Public Safety; operates the police and security communications console; accesses confidential police information
• Operates a multi-line telephone system and radio dispatch console; responds to emergency calls from county E911 system and dispatches the proper responders; operates Dispatch Module (Computer Aided Dispatch), Daily Log, and Search Screens in the Department reporting program; acknowledges officers over the radio and records the time of acknowledgment; provides campus patrols with requested information via radio; transmits messages to officers via radio, phone, in writing, or in-person
• Serves as a liaison for citizen reports, complaints, and officers on patrol; provides incident numbers and call history information to assigned officers; documents all calls (telephone and radio) on appropriate forms when Computer Aided Dispatch system is not operational; analyzes calls for the best way to handle each call, what type of information to be obtained from the caller and which units should be assigned
• Responds to emergency calls and emergency alarm phones and dispatches patrol officers; monitors, or receives alarm notification calls, and dispatches fire, panic, and intrusion alarm responses from the monitoring center
• Provides weekend and special events information
• Prepares 'work orders' for officers on patrol or through the report of community members, and maintains other logs for fire alarm tests
• Contacts appropriate offices for guests, vendors, and coordinates opening of campus buildings
• Complies with all State and/or College mandated training and certifications
• Performs non-supervisory duties including administrative assignments and other duties as assigned

Required Qualifications

• High School or GED
• Valid Georgia driver's license.
• Ability to become POST certified in the first 6 months of employment
• Successful background check.
• No felony convictions.
• Must be 18 years of age.
• Will be required to comply with all State and/or College mandated training and certifications.

Preferred Qualifications

• Prior experience with a public safety organization
• Possession of a current POST Communications Officer certification

Proposed Salary

$20.50/hour

Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.

Knowledge, Skills, & Abilities

• Knowledge of the campus geographical area
• Skills in the use of a computer
• Skills in listening, verbal, and written communications
• Ability to understand and follow written or oral directions and multitask
• Ability to operate all dispatch center and related office equipment, associated with dispatcher job responsibilities
• Ability to work rotating shifts, nights, weekends, and holidays.
• Ability to perform overtime assignments; ability to distinguish between colors; ability to perform tactfully, courteously, and proficiently under the pressures associated with the position
• Ability to deal effectively with hostile and/or rude individuals
• Ability to speak clearly on the telephone and radio
• Ability to work closely with others
• Ability to extract pertinent information from a caller or other information source; ability to talk on the radio and phone at the same time
• Ability to organize and maintain public safety and general office files