"Communications/Service Officer"

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University. Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912. Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904.

College/Department Information

The mission of the Augusta University Police Department is to promote a safe atmosphere in which the university's teaching, discovery, clinical care and service mission can be successful. This is accomplished through traditional and progressive law enforcement practices and strong community partnership.

Job Summary

This position is skilled emergency service work that involves receiving emergency and non-emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other personnel action and maintaining close contact with responders to monitor and record the response and needed support requirements.

Responsibilities

The responsibilities include, but are not limited to: Responsible for receiving and responding properly to emergency and non-emergency calls from patrol officers, other law enforcement agencies, the general public and ASU faculty/staff and students. Responsible for entering, viewing and retrieving vital information from the Police computer-aided dispatch (CAD) system, NCIC/GCIC system, Banner and other systems/programs. Responsible for the following of proper policies and procedures when handling emergency and non-emergency calls. Check areas for unsecured buildings and offices; if found unlocked, area is then secured by public safety officer; a report is filled concerning this incident. In secured areas, verify identification before admitting personnel. Check alarmed experiment areas, notify personnel in charge of any unusual circumstances. Perform all other related duties incidental to the work described herein.

Required Qualifications

Educational Requirements: High School Diploma, GED or equivalent from a recognized state or federal accredited organization.

Preferred Qualifications

Preferred Educational Qualifications: Knowledge of Federal Communication's Rules and Regulations. GA Post Certification.

Knowledge, Skills, & Abilities

ABILITIES: Ability to maintain confidentiality. Excellent interpersonal, verbal, and written communication skills. Proficient in Microsoft Office and other computer software/databases. Working knowledge of the current Augusta University policies and procedures. Working knowledge of Georgia laws, regulations, and procedures concerning law enforcement dispatching.

Shift/Salary/Benefits

Shift: Days/M-F. Pay Band: 3. Salary: Minimum $16.54/hour - $18.79/hour. Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position. Recruitment Period: 7/23/25 - Until Filled. Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.