"Communications/Service Officer"

Job Summary

This position is skilled emergency service work that involves receiving emergency and non-emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other personnel action and maintaining close contact with responders to monitor and record the response and needed support requirements.

Responsibilities

The responsibilities include, but are not limited to:

• Responsible for receiving and responding properly to emergency and non-emergency calls from patrol officers, other law enforcement agencies, the general public and ASU faculty/staff and students.
• Responsible for entering, viewing and retrieving vital information from the Police computer-aided dispatch (CAD) system, NCIC/GCIC system, Banner and other systems/programs.
• Responsible for the following of proper policies and procedures when handling emergency and non-emergency calls.
• Check areas for unsecured buildings and offices; if found unlocked, area is then secured by public safety officer; a report is filled concerning this incident. In secured areas, verify identification before admitting personnel. Check alarmed experiment areas, notify personnel in charge of any unusual circumstances.
• Perform all other related duties incidental to the work described herein.

Required Qualifications

Educational Requirements: High School Diploma, GED or equivalent from a recognized state or federal accredited organization.

Preferred Qualifications

Preferred Educational Qualifications: Knowledge of Federal Communication's Rules and Regulations, GA Post Certification.

Knowledge, Skills, & Abilities

ABILITIES: Ability to maintain confidentiality, Excellent interpersonal, verbal, and written communication skills, Proficient in Microsoft Office and other computer software/databases, Working knowledge of the current Augusta University policies and procedures, Working knowledge of Georgia laws, regulations, and procedures concerning law enforcement dispatching.

Shift/Salary/Benefits

Shift: Days/M-F, Pay Band: 3, Salary: Minimum $16.54/hour - $19.86/hour, Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position, Recruitment Period: 7/3/25 - Until Filled, Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. To successfully complete the application and hiring process, candidates will need to comply with multiple steps which may include: Submit a comprehensive application for employment (including previous employment, references, current and prior addresses, education, military record), Review board or selection committee assessment, Undergo a thorough background check which includes: 1. Driving record review, 2. Personal and professional reference checks/interviews, 3. Review of information obtained from public internet sites, 4. Credit check/financial history, 5. Local, state, and federal criminal history record check, 6. Relevant national and state decertification records, if available, 7. Any relevant information in the National Law Enforcement Accountability Database, 8. Voice stress analyzer (CVSA) examination, 9. Medical examination, drug screen, and psychological examination, 10. Determination of employment eligibility, including U.S. Citizenship and Immigration Services (USCIS), 11. Successfully complete POST certification requirements for a sworn police officer in the State of Georgia, 12. Perform mandatory reporting and response duties as a Campus Security Authority (CSA) pursuant to the Clery Act.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today! Select University Faculty & Staff > External Applicants if you are a candidate from outside the university, Select University Faculty & Staff > Internal Applicants if you are a current university employee, If you need further assistance, please contact us at 706-721-9365, To apply, visit https://www.augusta.edu/hr/jobs/